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Booking was great, Alamo were awful

Reviewed: Sat, Apr 20, 2019
About Alamo: 7.0 /10
Alamo were absolutely awful. We arrived and went to sort the car, we were asked to choice the car, I asked if we just picked any, to which the man said yeah. We just choose the one he had up, it was the size we needed. He said I needed a car seat which I had to pay for. He went over the cost of the seat and that was it. A day later I checked my online banking to see £1200 had gone out of my account. When I looked on the paperwork, we had been charged £1200 for the car. I couldn't understand why as I had paid for the car. When I looked into it more, we had been charged an upgrade charge and taxes. The car we had was an upgrade. He never at any point said its was upgrade or chargeable. We went back and they changed the car for one we had paid for. The lady we spoke to said she was sorry, but didn't seem surprised. I think it was awful that we could be offered a car and not told you will pay £1200 more. What A con. We also didn't need the car seat as all the children were old enough, that did get removed from the costs. I'm so disappointed that they could do what they did. If I hadn't have gone back we would have been charged all the money.
About QEEQ: 10.0 /10
Large SUV | Ford Expedition or similar

Relevant Reviews on Alamo LOS ANGELES INTL ARPT

Alida Mena

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Small SUV | Nissan Rogue or similar
Reviewed: Mon, Sep 27, 2021
About Alamo: 9.0 /10
Si tuvimos que esperar porque no había disponibles !! Lo trajeron aún mojado porque lo estaban lavando! El auto tenía un ruido en la caja de cambios ! Nos extrañó porque el Kilometraje no era de un auto viejo!
About QEEQ: 10.0 /10
Muy buena !!


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Mini Van | Chrysler Pacifica or similar
Reviewed: Tue, Jul 13, 2021
“- very smooth and fast on both QEEQ and Alamo”
About Alamo: 9.0 /10
- the car had a scratch - the front windshield water pump was not working (I discovered that later when I thought there was no water so I added water but still it didn’t work)
About QEEQ: 9.0 /10
- I was supposed to have lid an insurance if the tank was not returned full but when I picked it up at the Alamo Counter they said that I needed to return it with a full tank


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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Mon, Feb 10, 2020
“I will not use this car agent again.”
About Alamo: 5.7 /10
I ordered Jeep Grand Chorkee or similar but I received the car with lower class. For Jeep Grand Chorkee Alamo wanted to charge me additional very high fee.

Steve Woods

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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Sep 23, 2019
“Good experience from Alamo and EasyRentCars”
About Alamo: 9.3 /10
Used the Alamo "Skip the Counter" option which saves having to queue at the desk. Just go straight to the garage and pick the car you want from those available in your group. Needed to extend our rental for a couple of days due to unforeseen circumstances but this was easily arranged by phoning them.
About QEEQ: 10.0 /10


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sun, Jan 13, 2019
About Alamo: 9.0 /10
Wait long time for the car (minivan) ordered. Were offered to choose any smaller SUVs available, but it just could not accomodate the luggages we brought. Good that at last a 7 seater SUV was available and we took it.
About QEEQ: 10.0 /10

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