QEEQ
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Live Chat Email Us Service Code: 6183379342

ALAMO REFUSED TO RENT THE CAR AS LISTED ON THE AGREEMENT.

Reviewed: Fri, Jun 7, 2019
About Alamo: 3.3 /10
Avoid ALAMO, only use If the price is rock bottom and you don't mind shabby service. My booking as indicated by Alamo, clearly showed 'Ford Expedition' or Similar. Went to collect one of the many Expeditions in the lot, and was told I would need to pay extra to upgrade to the Expedition, despite it being on their paperwork already...
About QEEQ: 8.0 /10
This is a good firm to use, I will look at other rental firms through this broker :)
Large SUV | Ford Expedition or similar

Relevant Reviews on Alamo LOS ANGELES INTL ARPT

C.GALLEGOS

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Aug 8, 2019
“Everything was Ok”
About Alamo: 9.7 /10
Maybe the perdón of the coyotee Will be better
About QEEQ: 10.0 /10
Excelent

A.Nguyen

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Medium SUV | Toyota RAV4 or similar
Reviewed: Sun, Jul 14, 2019
“Excellent car, got to experience the self driving side of it!”
About Alamo: 10.0 /10
It was a very quick process during the pick up as I didn’t need to wait in line for service, everything was done through the computer, I liked the freedom of choosing our car as we were able to spend time looking at the car and deciding which car to pick at our own pace.
About QEEQ: 10.0 /10
Booking was very clear and easy to understand, the price drop didn’t really work for us as the price didn’t drop although the price of our rental was cheap anyways.

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Medium SUV | Toyota RAV4 or similar
Reviewed: Wed, Jun 26, 2019
About Alamo: 8.0 /10
The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.
About QEEQ: 10.0 /10
The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.

V.Sinclair

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Full Size | Ford Fusion or similar
Reviewed: Tue, May 28, 2019
“Great experience all round”
About Alamo: 10.0 /10
They were excellent to deal with. And provided great quality cars
About QEEQ: 10.0 /10
The platform was easy to use for booking the car

J.Vermeulen

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Compact | Nissan Versa or similar
Reviewed: Thu, May 9, 2019
“Average”
About Alamo: 6.7 /10
The car was received with a lot of scratch marks and the personel in attendance didn't seem to care. Took photos myself for future reference. On my way to the hotel after a 26 hour trip I realized that the car were only half full. Again took photos for my reference. Received an additional bill of $141,67 after my trip which are unexplained and cannot be for gas alone. Await reply. Very average experience and will think twice before using Alamo again.

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