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Was given a lower grade car than the one booked

Reviewed: Thu, Mar 14, 2019
About Alamo: 5.7 /10
Car below expectation smaller car
About QEEQ: 10.0 /10
Medium SUV | Jeep Grand Cherokee or similar

Relevant Reviews on Alamo LOS ANGELES INTL ARPT

Steve Woods

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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Sep 23, 2019
“Good experience from Alamo and EasyRentCars”
About Alamo: 9.3 /10
Used the Alamo "Skip the Counter" option which saves having to queue at the desk. Just go straight to the garage and pick the car you want from those available in your group. Needed to extend our rental for a couple of days due to unforeseen circumstances but this was easily arranged by phoning them.
About QEEQ: 10.0 /10


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Full Size Van | Ford Transit or similar
Reviewed: Fri, Sep 20, 2019
About Alamo: 10.0 /10
Excellent quick and friendly service
About QEEQ: 10.0 /10
All went good

A.Al Dahmash

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Tue, Jul 30, 2019
“Very bad Very expensive I had to deal with car no choice”
About Alamo: 7.0 /10
They changed the type of car More price I send an email asking to change the car because break problem and never get reply I called and there replied was to go back to the airport
About QEEQ: 8.0 /10


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Premium SUV | Chevrolet Suburban or similar
Reviewed: Sun, Jul 22, 2018
“Good service”
About Alamo: 9.8 /10
Like: Alamo pickup automated system at their branch was efficient and very usefull. It saved me time avoiding the queue.


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Intermediate SUV | Toyota Rav4 or similar
Reviewed: Tue, Jun 5, 2018
“Great selection of vehicle though initial service was lacking.”
About Alamo: 8.2 /10
Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.

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