Routes is understaffed

Canada

Reviewed: Thu, Aug 15, 2019

About Routes: 7.0 /10

There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.

About QEEQ: 10.0 /10

Medium SUV | Jeep Cherokee or similar

1 days rental

Relevant Reviews on Routes Toronto Airport

J.Dutra

Canada

1 days rental

Medium SUV | Jeep Cherokee or similar

Reviewed: Mon, Dec 2, 2019

About Routes: 8.7 /10

It's a good rental company, at my last rental time I didn't have luck. I got one dirty car and my full-to-full gas contract wasn't respected.

About QEEQ: 10.0 /10

M.McCart

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Fri, Oct 4, 2019

About Routes: 10.0 /10

Great staff at the location. Fast and efficient and the cars were clean and read to go.

About QEEQ: 10.0 /10

Great price and very easy to use.

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jul 17, 2019

“Booked unlimited km, on a pickup wad notified that its 200km daily”

About Routes: 8.3 /10

Booked unlimited km, on a pickup was notified that its unlim for international customers only, 200km daily limited for locals. Really? Also got a hold of 1500$ as a local while customer from states beside me got a hold of 500$. Manager increased the daily limit to 400, good on that but shady practices of putting more harsh limits on locals for some reason

About QEEQ: 10.0 /10

Y.Von

Canada

1 days rental

Special SUV | Jeep Wrangler or similar

Reviewed: Tue, Jul 16, 2019

“Great experience with easyrentcars and average experience with supplier company”

About Routes: 7.7 /10

There was one issue. Instead of "special SUV" Jeep Wrangler, I was given Nissan Rogue, which is mid SUV category. The staff at the counter insisted that Nissan Rogue and Jeep Wrangler are in the same category which is not true because even on their site Wrangler costs more than Rogue. Anyways, they didn't have Wrangler available and I took Rogue. The car was great, but still I would prefer to get what I booked - Jeep Wrangler.

About QEEQ: 8.0 /10