Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

Seemless booking experience.

The key fob of the car didn't work, so the car had to be opened manually. But, other than that the car was nice.

Terrible service. Due to a credit card machine issue on their end, we waited over an hour to have our rental processed. No apologies from staff. Terrible.

Great service with Routes, great car...what more can I say

Great service as usual

The car was almost brand new, no problems at all with the car, the only problem was that i was not given unlimited mileage as advertised

Very easy service, and points are icing on the cake