Love Jeep now

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

Great I experienced rental car

Very good cheap EasyRentCars

The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.

We have asked for the following refunds without a response as of today. coolant: 15.26 windshield fluid: 3.11 not incursion into USA: 13.00 TOTAL: CANADIAN $31.37

Like: Very friendly & efficient staff, they even gave us a free upgrade :) They provide a shuttle to & from the Viscount station.
Dislike: When we first called we didn't understand that the person was saying Routes, we thought they were saying Ruth"s. We eventually figured it out.