Australia Car Rentals

Car was great

Great getabout for 4 of us and our luggage - easy pick up and great staff

Everything good

Good Service quick action . Had small upgrade from rental company with the same amount of money. Positive side

Good service, very nice car but terribly expensive. $2,000.- for 8 days driving 222km just to get around is very expensive!

The service was very good and efficient. The car had a few bumps and marks which made me a little anxious that they could be blamed on us.

The pick-up and drop-off was easy. The staff is very friendly.

Car was exactly what we needed, ultra clean and very nice car

The counter staff were very helpful and efficient processing the vehicle pick-up. I would certainly recommend to my friends and family.

Friendly staff, easy pick up and drop off process. The car was great and economical for our trip.

Took ages to get to call centre but staff gladly extended my return by 2 hours

The car was ready and waiting. It was clean and full of fuel. It was an easy seamless process.

First two cars allocated the automatic key was not functioning - surprising default that had not been identified snd sorted before vehicles were allocated . Third car was functional but older , and overall in a much used state . underpowered.

All very good

I had to pay for another insurance even though I had already paid for the same through you. I was told at Apex that I Will have to pay the excess to them and claim it from you guys if anything happens which was not informed at the time of booking through you.

The company needs to start to accept NSW digital licences. Apart from that they have good customer service. Cars could do with modernising

Our flight was delayed so we missed the pick up time and the office was closed so we had to get a taxi to our hotel and didn't collect the hire car till the next day. Disappointed the booking information didn't state the shuttle bus stopped at a certain time.

I oredered a Suziki Swift and got a Suburu Forester. I insured based on a Swift with no windscreen cover. Chip on Forester windscreen which has intelligent eyesight. I am yet to discover what/if this will cost.

The car was as expected. Service was good, no issues. All matters explained, including what to do in emergency. Would have appreciated some quick tips on operation of the vehicle, things such as seat configuration, media ops and cruise control.

Counter staff were great. I was very impressed with the service especially late in the evening. I would have liked there to be someone at the counter when I returned the car as I had been able to remove a mark on the back bumper that had been listed on my condition report. I had the product with me that I used to do this and would have liked to donate one of these to the staff. It's not hard or expensive to do if you know what to use. Apart from some very minor cleaning I think I returned the car in better condition than I received it. I'm not saying this to boast - just to share a few kitchen cleaning secrets that can be used for other things. The product I used was developed by NASA to clean the space shuttles and is typically used to clean and polish Corning Ware cooking pots. I'm not crazy about 3 speed Toyota Yaris. When I booked I thought I was going to be driving another vehicle and was surprised to discover that there was a Yaris. I did think that I was going to be driving a Kia Soul. They handle horribly on freeways which I use often. Once the speed reaches 80km/hr the engine begins to squeal. Over that speed at 100kms/hr it can be unbearable even with the radio on. It is very difficult to listen to for extended periods of time. I went on one journey for a day away and when I returned home I was exhausted - and just from having to deal with this high-pitched loud engine noise. I have recently discovered that I have Aspergers Syndrome which affects my sensory levels. It explains why I experience certain things in ways different to most people. I am unusually sensitive to certain sounds. Hey, I don't expect this to be a 'masterpiece' :) The six days I used your service I was very happy generally to be able to go about my business as if I was using my own car. I felt very comfortable and secure using your service. I will be very happy to use your service again. I did have a great stress-free week away from home. Thank you.

The staff at Hertz is amazing. The customer service is professional and courteous. I will come back to hertz.

We didn’t like the car much because it was an MG and everything was back to front. It was pretty expensive but I suppose covid has caused that.

They tried to sell us their insurance.

Great car company. Made the whole thing easy. Interior of the car was a little dirty but the outside was spotless (easy to see if there is any damage, which there wasn’t). Friendly staff. Highly recommend

Car was a Hertz car, was a new RAV4 Hybrid so was better than I was expecting. Staff were friendly but had to be bused to the city location to pick up, although we could return at the airport directly Been waiting for a copy of the rental agreement for over 2 weeks

One staff member for a full flight arrival. Handle customers well under the circumstances.

Although my car wasn’t new and with many scratches and repaired spots, the car itself was fine. They let us return it a bit later than required.

Budget gave us a car upgrade from the Toyota Corolla to a Mitsubishi Outlander at no extra cost.

Great service, was quick in and out and on airport too

Waited a very long time to get picked up at the airport. Caled an waited on hold for over 10 mins then requested a call back and never got one

Great car, easy to deal with.

Hertz counter staff and drop off staff - 10 out of 10

Firstly it was very hard to get in touch with the Avis staff at Kununurra. The 2 phone numbers when I tried to call prior to the trip had messages on them stating that the phone message box was full. This also happened when I arrived at 11am to pick up the car (.When I returned the car the message bank still hadn't been dealt with and there were other frustrated people).Finally I talked to the cafe worker who knew the Avis rep and he called her. She said she was on her way and would be 5 mins.By this time it was 11.30.She was pleasant and apologised but I expect more professional service.

Car was dirty and the guys objected initially to my request for the car to be sanitised

Very good service and the car was great!

The car booked was a Hyundai Elantra (Intermediate). What I got was a Hyundai Kona, which had a small boot. We could fit our luggage in, but only after removing the hatch lid and putting some luggage in the back seat. Almost had to go back and ask for a larger vehicle.

They could not find my booking using your codes. Apparently you used your own and not theirs in your docco to me.

We were given a vehicle that had low pressure and a warning sign and then downgraded two levels with no refund to a Kia sedan that was quite unclean

Bargain staff were friendly and efficient. We will definitely use them again.

Great experience and good budget rental company , affordable and friendly staff

The inside of the car was dirty and there were spider webs on the side mirror.

Very friendly staff, great support, will go there again for sure

Alpha could not find our booking to begin with. Spent a while to track it down as QEEQ did not send through my surname. Said the insurance booked through the app was less than their basic

Brand new car, Got Kia Cerato, all the features in it.

I booked a Toyota, but got a very underpowered Hyundai instead. Also I thought I had booked Melbourne Airport drop off, but they don’t have a drop off point there.

Na

Free upgrade - thank you Thrifty

car was great more then expectations, hybrid ,fuel economy great. Staff friendly and helpful. efficient .

Not having an navigation system and no android auto or car play was the only negative for me. Great customer service.