10 Car Rental Brands in Menorca, Balearic Islands, Spain

Reviewed: June 25, 2019

The customer service was terrible. Upon arrive we spent 2.5 hours waiting to be served. When our number was called, after waiting so long, it was said in spanish only, when most costumers in the office were International. We relied on the screen that only made a chime when the queue adjusted. When I saw it was my turn and left my seat in the 15 seconds it took me to walk to the counter she already called 2 more numbers. We all arrived at the same time and she serviced the last number called rather than the two other people waiting for over an hour already. Everyone in the service area seemed to be upset about something from the return process, to an unassisted elderly man who was unclear about the car collection process. The service ticket system was not very obvious to most waiting - some waiting for some time before realizing that they had to take a number. Additionally, we walked away with a final bill of 240. When our quoted rate was 136. We had no optional add-ons, returned the car with a full tank and on time. The car return process was also not clear that you had to get out of the car line up and wait in line outside of the office door - where there was only one person handling the returns for all of the people trying to get to their morning flights. There was a queue of at least 10-15 people. Again, most costumers were clearly distressed and confused.

Reviewed: August 21, 2019

La voiture a dépassé mes attentes : C1 4 portes au lieu d'une fiat 500 3 portes, super pour 4 personnes !!! Une indication dans le terminal de l'aéroport sur le point de départ de la navette pour la récupération du véhicule serais utile.

Reviewed: September 10, 2019

When we arrived at the airport there was a terrible queue to coher the bus that took you to the office. The girl who was driving was very rude when I asked about the waiting time, saying that it was a courtesy service and that if I didn't want to wait for him to take a taxi and other phrases that I better not remember, fatal! We were waiting for an hour until we reached the office and there was chaos because there were only 3 people at the counters and dozens of people waiting for their car. If you wanted to be treated before, I could take a fast pass for 18 euros. Thanks to the people who gave us their numbers we were able to be treated before but we lost 2 hours of our time and an extra day that we had paid for only a few hours, I do not recommend this service at all, impolite staff, liar and nothing professional

Reviewed: October 7, 2019

Car was excellent in every way. OK rentacar staff were helpful. Definitely use them again.

Reviewed: July 5, 2019

Really good car and service

Reviewed: September 2, 2018

Like: Great car for the price and the people at Dollar’s HQ were excellent. Hiring a car for the week didn’t cost much more than taxi transfers from the airport and saved us money on food shopping and other trips. Was sad to drop the brand new Polo back at the airport!
Dislike: Googlemaps link to the hire meet up spot at the airport didn’t work and so it took a bit of a ramble around the airport car parking/ meeting points to find the transfer van which takes you to the car hire centre on the nearby industrial estate.

Reviewed: August 31, 2018

Like: Easy to book, easy to deal with, Easy to find, brand new car !!

Reviewed: September 4, 2018

Like: I got what I planned
Dislike: Getting to car rent office was not obvious, that I should take 'Dollar' called shuttle bus someone from other car rent company helped me

Reviewed: September 5, 2018

Like: Pick up desk right by carousel, staff efficient but did try to up sell their own insurance (wasn't happy that we had our own). Did manage to up sell a better car than booked and offer additional driver, but happy as it was a minimal fee. Car was great and very fuel efficient! Drop off was very easy.
Dislike: Staff gave vague instructions as to where we could find car and said a colleague would be there to go over car for any previous damage. As it was late/dark took a while to find location and no one there/difficult to check condition of car.

Reviewed: September 6, 2019

I’m still waiting for my deposit back???

Reviewed: June 30, 2019

The Main problem was at the Airport. The Interrent pick up was advertised as being on site and Interrent supposedly shared an office with Europ car. In fact Interrent do not share with Europ car, and the pick up location is off site and has to be reached by a shuttle bus, which I specifically didn't want to do. The car hire aspect once at the office was pretty good & the car was fine and quite new. Drop off was very effecient.

Reviewed: August 1, 2019

Goldcar was the company. Service at the rental place was very poor with a very long wait time. Not enough staff available to discuss prior damage to the car and basic instructions.

Reviewed: August 19, 2019

Venden el alquiler del coche como si se recogiese en el aeropuerto y no es así, te llevan en un autobús a buscarlo, en la recogida te venden un seguro a todo riesgo sin ninguna necesidad de ello y si no lo contratas (130€) te bloquean 1.100€ en tu tarjeta por si el coche sufre el minino daño, y tienes que estar una hora antes para entregar el coche, una mala experiencia al recoger el coche...

Reviewed: July 17, 2019

Interrent / Goldcar in Menorca provide the worst pick-up and drop-off experience I've ever been made to suffer. Ever... Out of date and confusing signing makes you spend 30min in the airport before you find where the shuttle is. That is followed by 2 hours of queues under the sun with third-world services before you can pick up your car. And that is culminated with a drop-off that included about an hour wait for the shuttle. Worst experience ever... Never again Interrent. Never again Goldcar.

Reviewed: September 18, 2019

Interrent is not based at the airport so would not use again. You have to wait around for a shuttle bus to arrive and then queue to sort out your paperwork and staff are not fast. Far too much time wasted because of this type of transfer system.

Reviewed: May 12, 2019

Car was fab, the gentleman on pick up and drop off was really good and efficient. The lady I telephoned was most unhelpful and patronising.

Reviewed: July 29, 2019

Was told there were no petrol cars available and I would have to pay en extra €70 for a diesel (despite later reading in their own T&C's that there should be no charge in this case). Fortunately while I argued a petrol car was found.

Reviewed: June 5, 2019

Counter staff very brusque when she realised I would not by extra insurance. Also added €31 for refuelling. Which was not clearn in booking details.

Reviewed: October 15, 2019

Counter staff unhelpful, slow, very busy but no extra staff available, was warned before hand by another customer that they will try to rip you off at end of trip! Which they did. Will never use again.

Reviewed: May 19, 2019

My experience with GOLDCAR was very positive. Car was great, very clean and in excellent condition. Perfect for a couple.

Reviewed: September 15, 2019

The long queue to complete paperwork and pick up the car was unacceptable. Would not rent from GOLDCAR again.

Reviewed: May 30, 2019

Instructions for meeting the AA representatives was “Meet and Greet”.The assumption being in the Arrivals Hall!!l Too easy. After 20 mins of walking up and down the area and asking other car rental representatives for help nothing. Rang the AA contact no. three times to be told to ring customer services - no number given!! Approached the TUI rep to take up my free transfer to hotel and she helpfully pointed out and took us across the road and gave us instructions to find the meeting point. Twenty five minutes later a bus turned up. An hour and a half after entering the arrival hall arrived at AA.

Reviewed: June 14, 2019

The start was good... nice not-too-pushy salesguy upselled better car for reasonable 12 euros/day. When I asked "is this final price?" he confirmed but later charged 12 eur+VAT/day instead. Nice tactic that is usually used in third-world countries. Shame on you. They were supposed to give car with full tank, but instead it was at 20%. They instructed me to return it with the same tank (I returned it with 30%) but then they still charged for fuel and 'refueling fee'. Luckily, after 2 weeks of fighting I got this refunded but to be honest they should have paid *me* for the extra fuel. Whatever. Also the car was not cleaned (it wasn't dirty, but it wasn't clean either). Anyway, I saw they were *trying* to offer good service, so it's not all bad.

Reviewed: July 24, 2019

A mon arrivée à l'accueil on a voulu me vendre une voiture plus grande pour 20€/jour en plus, je trouve dommage que l'on essaye à chaque fois de nous vendre toujours plus si j'ai réservé une voiture comme çà c'est que je voulais çà !!!!

Reviewed: August 18, 2019

I booked a 7 seat vehicle as I wanted to be able to fit in 7 people. The car had 7 seats but could not possibly have say anyone in the third row. This was a bit disappointing.

Reviewed: August 27, 2017

Like: Easy
Dislike: Clearer directions to where the car park

Reviewed: August 12, 2019

Easy

Reviewed: August 12, 2019

I could not fault the staff of Europcar or the vehicle they supplied as it was an upgrade on the vehicle that had been booked at no additional cost. The car had only 3000km on the clock and was presented the TV in immaculate condition.

Reviewed: August 22, 2019

Long wait and no info on collection.

Reviewed: September 8, 2019

They had to give free upgrade due to not having the mini size car which helped me a lot because of the size

Reviewed: September 4, 2019

service performant. rien a signaler

Reviewed: August 11, 2019

Did not like the way the onus was put on the customer to find the faults and damage.

Reviewed: July 29, 2019

Très bonne voiture , quasi neuve et très propre. Récupération en minibus, retour impeccable avec transport minibus jusqu à l aeroport pour prendre l avion a 8h.

Reviewed: June 23, 2019

Pick up point literally just outside the airport, 20 seconds walk. Waited less than 1 minute and was taken to the car pick up area, this was 5 minutes drive from the airport, so from airport to pick up desk less than 10 minutes. Only down point was a bit of a wait to do paperwork for car, but all desks were open and service was with a smile. Picked up my car with only 300km on it, so was virtually brand new, high spec car with sat nav. Delivery back took max 5 minutes and a drop off vehicle was waiting to take me back, so no hanging around. Overall very impressed with service and car. Would definitely use again.

Reviewed: August 2, 2019

Pas clair

Reviewed: July 21, 2019

It was unclear how to find the shuttle bus. Needed to wait 40 minutes until one arrived. The shuttles of other rental agencies travel much more frequently.