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Last updated on: February 27, 2021
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23Rental Locations
16Airport Locations
Map View of Car Rental Locations in Pisa
AVIS
8.0/10
Alamo
8.0/10
Maggiore
8.7/10
Sicily By Car
8.4/10
italy car rent
9.7/10
ecovia
7.3/10
Thrifty
10.0/10
GOLDCAR
6.6/10
Hertz
7.2/10
Europcar
6.9/10
Budget
7.5/10
Interrent
8.1/10
GREEN MOTION
9.9/10
NOLEGGIARE
6.3/10
Centauro
9.2/10
Target Rent Italy
6.8/10
Keddy by Europcar
7.8/10
Firefly
6.7/10
Enterprise
7.0/10
AUTOVIA
10.0/10
Leasys
3.3/10
Rhodium
7.0/10
JOYRENT
5.3/10
OPTIMO RENT
9.3/10
Reviewed: August 12, 2020
They have charged me for protection on the car that means I have a bill for £411.90 I expect a refund
Reviewed: October 12, 2019
Always read small print. Especially with the language barriers.
Reviewed: August 10, 2020
It wasn’t the car model booked how we the alternative suited our needs perfectly.
Reviewed: June 19, 2019
Car exceeded expectations. Drop off and pick up location in Pisa Airport under-staffed; waiting times could be improved. Drop off - no problem as no staff at 4.00 am.
Reviewed: May 31, 2019
We arrived at 11pm and we were asked to pay a late pick up fee of 40 Euros, I couldn’t believe this (this is in small lines in the bottom of the confirmation) but I couldn’t believe it.
Reviewed: May 21, 2019
Car was dirty has obviously been used by a smoker prior to us getting the vehicle there was cigarette as all over
Reviewed: July 27, 2020
The car was brand new and very clean. The office staff were pretty good, but a bit overwhelmed by the amount of people. It was hassle speaking over the phone and we should have been warned about this prior to picking up the car. However, the lovely girl I spoke to had excellent English and everything went through smoothly. It should have been made clearer when booking that the driver of the car should do the booking.
Reviewed: August 27, 2019
The car was said by the staff to have a full tank but it was only at 80%.In addition when picking up the car there were too few counter staff . All else was fine withe drop off staff excellent.
Reviewed: June 25, 2019
The car was as hoped. Counter staff tried to sell larger vehicle which was unnecessary. They were almost dismissive of the insurance I had and tried to sell me more which was annoying.
Reviewed: July 26, 2020
Good price in first place. Car upgraded and was a brand new high spec. vehicle. Very pleasant and helpful check in lady with no attempt to sell extras. First class in every way
Reviewed: October 9, 2019
Pickup is not in terminal as noted on the voucher- it’s at the car park
Reviewed: October 9, 2019
The staff were reasonably friendly at pick-up, probably helped by my being able to speak Italian. The car we received was smaller than anticipated, but it had enough room for us to travel from Pisa Airport to our destination about 2 hours away. The Lancia Ypsilon was very underpowered! Especially going up hills, which often required dropping down 2 or 3 gears to climb!!! On the return, the agent commented that they were unable to check the condition of the car, as it was dirty, and that I would have to take it to a car wash before returning it! The dirt was from 18 days driving around white roads and normal roads in Tuscany during which time we experienced a range of weather conditions from heat to thunderstorms and heavy showers of rain. No mention was made at pick-up about returning the car "washed". Nor have I ever experienced this requirement with any other car hire company at Pisa Airport, or any other airport in Italy, over the past 30 years!
Reviewed: October 9, 2019
Well done guys! Keep up the good work will definitely use again thanks
Reviewed: September 9, 2019
Not particular to Scicily but the pick up process should be quicker if all the conditions have been pre-agreed on line
Reviewed: September 4, 2019
Easy process picking up the car and didn’t try to look for excess damage etc. Would use again.
Reviewed: February 5, 2020
The staff were particularly helpful and strictly honest. A refreshing change from other local car firms.
Reviewed: October 13, 2019
Booked a Fiat 500 or similar. We got a Panda which was ready for the knackers yard. The accompanying document was highlighted with numerous bumps and scratches with a broken wheel trim. A yellow warning light came on soon after driving away and each time I turned right, the front left wheel screeched. It was a little unnerving when going up hairpin bends. At night the dipped lights were dim. The mileage was over 102,000 km when collected. When dropped off Pablo the Panting Panda, the rep didn’t really care after I told him about the faults. Cheap yes... Cheerful no...
Reviewed: September 13, 2019
Yes, car exceeded my expectations as we got a brand new Smart for 2. If we had had any luggage this car would not have been good, but given we travelled light it was great.
Reviewed: August 12, 2019
You really need to make it clearer where the location is. I went to the main rental area which was wrong. I also found it very difficult to find the location upon returning. Finally, the car took CNG, and it was difficult to find a service station providing this. All of the above points could be easily provided on one piece of paper when collecting the car. Otherwise a good car, and clean. Nice customer service too.
Reviewed: June 26, 2019
It was difficult to find where we actually pick up the car. Needs to be some additional information when booking or before you collect the car. They gave us a car that needs methane gas, but very few stations have this, do was impossible to find this type of gas. Seems unreasonable to hire out cars that you can fill up again! Added a lot of unwanted stress to the trip!
Reviewed: October 26, 2019
Quick pick up procedure. Appreciate the photo instruction re notification of any scratches on pick up as always concerned I might miss something before I drive the car away.
Reviewed: August 16, 2019
We gave the car back with a tiny scratch on one side. It was so superficial that it could easily have been buffed out with a bit of black car polish. We have been charged £755!!! This is ridiculous and it has put us off ever renting a car on holiday ever again.
Reviewed: August 7, 2019
The car was quite new but it has a few scratches which was not marked on the rented document so I had to make the staff aware of it
Reviewed: August 4, 2019
Aucun effort consenti alors qu’on avait une carte de crédit à mon épouse....
Reviewed: July 30, 2019
Rude and discourteous staff. Coerced me into buying extra insurance I did not need. Lied openely about not beng able to use my debit card. Giluia who was at Pisa terminal for Goldcar was the worst person I have ever experienced whilst renting a car. I rent weekly for work and to date this has been my worst experience ever. I have made a formal complaint and wish my 370 euros to be refunded.
Reviewed: October 3, 2019
WE COULD HAVE HAD A BIT MORE OF AN INTRODUCTION TO THE CAR. ALSO THERE WAS A DEEP GASH IN THE DRIVERS SIDE TYRE WALL WHICH WAS NOT ON THE PAPERWORK WHICH WHILST NOT DANGEROUS SHOULD HAVE BEEN NOTICED AND REPLACED AS A SAFETY ISSUE. IF I WASNT IN SUCH A RUSH I WOULD HAVE INSISTED THE TYRE BE CHANGED. HERE WAS ALSO NO INSPECTION OF THE CAR WHEN RETURNED WHICH WE EXPECTED.
Reviewed: September 27, 2019
Smooth and efficient pickup. Friendly service staff. Near new rental car which met all our requirements very well. Vehicle returned via key drop box due to early flight departure with zero issues.
Reviewed: August 19, 2019
See above comments - just really poor. Despite the many months notice we didn’t get the car ordered, pick up was awful and the car was damaged all round.
Reviewed: August 18, 2019
It took a long time to go through the pick up process compared with previous experiences. The car was scratched, had no windscreen wash in at all and the Ad Blue ran out. We filled the windscreen wash ourselves and took the car to Hertz in Florence to sort out the Ad Blue.
Reviewed: August 2, 2019
personnel serviable et agréable. pas d'attente. voiture nickel, très efficace pour le retour. rien a dire, très bonne expérience.
Reviewed: October 3, 2019
Waited a long time because car provided had parcel shelf missing and needed it to hide luggage so had to organise a different car. Happy in the end though
Reviewed: September 14, 2019
The car was of good quality, however a warning light continuously sounded as an oil change/top up was due. The car was not clean upon pick up. Europcar pick up service was a disaster. We had to queue for over two hours just to pick up the car, with no explanation or offer of compensation. There was not an unsurprisingly large amount of people in the queue - rather there were only two members of staff (there were 8 desk areas) who were very slow. This was completely unacceptable and I will not book with Europcar in the future.
Reviewed: September 27, 2019
Efficient service. Didn't provide the car that was requested, i dont think a peugeot 308 sw is similar a bmw 2series but the car drove well, was comfortable and modern. Returning the car was quick and straightforward.
Reviewed: September 3, 2019
Booked a Mercedes B class estate (or similar) got a Skoda estate which I was told was equal to a Merc... Thought I then agreed for the delta between used fuel and full tank, not a full tank so again was fleeced of an extra 50 euros. Price doesn't include VAT which is misleading. Kids' car seat pricing is a con as is the charge for an extra driver...
Reviewed: September 2, 2019
Staff as usual trying to sell you lots of extras.
Reviewed: August 28, 2019
My parents collected the car and unbeknown to them were sold some additional insurance, despite saying they didn't need it. The first they knew was a bill in the post when they got home for an additional 180euros. A tad steep when the initial rental cost was only £88. This is in the process of being resolved, hopefully by budget. But beware and make sure you check everything before you sign.
Reviewed: August 27, 2019
The status of the car and the car itself were below my expectations. It was a Fiat Qubo which has central-locking problems and i had to go back to the pick-up location twice. Also it was not the kind of car that i had requested for.
Reviewed: September 26, 2019
The deposit was high over 1000 euros and there was some high pressure to take out their insurance at 270 euros.
Reviewed: September 12, 2019
La voiture était abîmé et déclare au moment du retrait mais sans photo car plus de batteries et à la restitution ils n’acceptait pas le fait que on me l’avait donné dans l'état
Reviewed: July 3, 2019
Normal insisting comprehensive insurance hasn’t been booked
Reviewed: April 22, 2019
Check in staff visibly frustrated when I said I didn’t want the extra insurance. Insisted I should have it regardless if my card provided suitable cover. As soon as I saw it was the same counter as goldcar I wasn’t surprised by his attitude and was very nervous about renting through them.
Reviewed: April 3, 2019
The counter staff was very rude. Forcing me to get additional insurance and saying that the insurance I have with easyrentcars is illegal.
Reviewed: May 15, 2019
Welcoming and friendly staff, especially the pick up gentleman. All round great experience with them
Reviewed: September 11, 2019
Felt very disappointed with how insurance and other tax charges were applied at point of pick up. What went from reasonably priced rental ended up being expensive. Felt deceived from pricing point of view
Reviewed: July 11, 2019
Counter staff where fine. Tried the usual sale of extra insurance which I didnt require. Explained everything I needed to know. Drop off was fine with key box as it was out of hours, however in hindsight I will try and use a 24 hr one in future. Not overly happy about having to top up AdBlue, this should be their expense. Was told I have 1500km but top up showed 600km. After returning home they have tried to claim i damaged one of the alloys on the vehicle. This damage was present when i collected the vehicle, and have video proof, still waiting to hear back from them.
Reviewed: June 11, 2019
The counter staff was terrible! Just trying to make us pay more, take insurance but not helpful and pleasant at all... a shame.
Reviewed: September 7, 2019
Машина новая, 7 тыс пробега, чистая, машину получили быстро
Reviewed: August 19, 2019
Excellent condition and no hassle car rental. Only recommendation would be to make it clearer that it is the yellow Centauro shuttle bus and not the general one to the main car hire.
Reviewed: September 1, 2019
The instructions suggested that the office was in the arrivals area at the airport. It was not! That resulted in a lot of asking around as the rental company was not listed on a big board as operating from a another off airport location. Very frustrating!
Reviewed: August 18, 2019
The vehicle was in very poor condition, and after picking the car up I was shocked to realise it had done over 205,000 km which in my view is way beyond the useful life of an average car, let alone one a company is renting out (for a 9 day price that would probably go towards buying 50% of the car). The vehicle was so worn it lacked power in lower gears to the point it felt unsafe, and we were concerned there was a very high risk the vehicle could breakdown. We therefore used the vehicle a lot less than we had hoped to on our holiday. Overall this experience has left me thinking I would be highly unlikely to use this company in the future, or recommend it to anyone else.
Reviewed: August 13, 2019
Couldn’t find Target Rental desk initially this was because they are also called Liberty and this was the big sign above the desk. Target Rental sign was on a A4 piece of paper on a sign on the desk. It was very busy in the rental terminal so you couldn’t see the sign!
Reviewed: August 5, 2019
It was taken money from my account without any information. Delivery of CAR was everyrhing Ok but some days later I found out that IT has been transaction from MasterCard.
Reviewed: July 23, 2019
Car was dented. Car was old but worked well. Staff at drop off rude.
Reviewed: August 31, 2019
“Car” a lot bigger than expected - given a Fiat Ducato (9 seats) rather than the advertised VW Caravelle (7 seats) “or similar”. In my view 9 seaters should be in a different category - unbelievable that something like a Ford Galaxy is in the same set of ACRISS/SIPP codes as a massive Ducato! Asked but they did not have any smaller 7 seater available. Very challenging to drive and park due to the excessive size. Long wait in queue at pickup, but staff friendly and to their credit they didn’t do a hard sell on extra insurance when I explained I already had other excess cover. Also good that they didn’t try the usual hire company trick of trying to charge for spurious damages on drop off (it already had a lot of existing scratches)
Reviewed: August 9, 2019
Europcar desk at the airport had a queuing system 5hat meant they served their own customers first even when they turned up after our arrival. It wasn’t until I complained that they dealt with my rental. The drop off in Verona was excellent.
Reviewed: August 25, 2019
I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.
Reviewed: July 31, 2019
All cars were junk. Seems to be the way in Italy, other people with me refused first offered cars too. Dreadful.
Reviewed: June 4, 2019
Car could have been cleaner. Pick up que took too long.
Reviewed: June 4, 2019
Collected the car from pisa airport at 5pm via Hertz as the firefly desk was closed. Despite paying for an insurance excess waiver, I had to put a 600 euro deposit on my credit card. The car should have been a Ford fusion or similar but the only cars available were fiat 500s. We picked the biggest (500L). The car had so many dents that I videoed the damage which corresponded with the hire agreement depiction. The fuel gauge also showed slightly less than full. Thankfully the car drove well enough. On returning it the staff at Hertz looked over it and confirmed the damages were pre-existing. ( I videos it again just to be safe).They tried to say the tank wasn't full but I showed them the receipt from the petrol station I had just filled up from and they said the fuel indicator must have been faulty. I would be wary of hiring from them. Luckily one of my party spoke fluent Italian which helped.
Reviewed: August 5, 2019
The car was not what I reserved but it was fine and provided enough space. Charged an extra €250 for insurance.
Reviewed: July 20, 2019
quick pick up at airport and quick process at office so we were on our way rapidly
Reviewed: June 25, 2019
The car had never been clean, the staff was rude and just wanted extra money for everything, as it stands I will be letting every person I know to never use this company.
Reviewed: June 12, 2019
The desk clerk at GoldCar/Rhodium was only intent on selling more insurance. He had no other interest. He repeatedly lied to me to try to influence me into buying the extra insurance, instead of explaining things in a clear manner or asking his colleagues for help if he did not know. Eventually he just left! His other colleague was more helpful in explaining the difference between the AXA/Easyrentcar insurance and the insurance they were trying to push on me.
Reviewed: May 12, 2019
The car was exactly what I ordered but was dirty outside. The member of staff at Pisa airport was very rude and insisted that o bought insurance even though I had it already. The deposit I made as required has not been credited back to my account which is not my experience with others rental companies.
Reviewed: June 3, 2019
Waiting in a queue for nearly 2 hours to pick-up a dirty broken car is very disappointing.
Reviewed: May 31, 2019
did not have the level of car i had ordered so they upgrade me to the next level
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