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CAR RENTAL REVIEWS ON HERTZ AT PALERMO AIRPORT, PMO

Average rating on Hertz at Palermo Airport: 8.4 /10

A.PhIlips

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Compact | Fiat 500l or similar
Reviewed: Thu, Sep 26, 2019
“Poor”
About Hertz: 3.7 /10
3hour wait with children is unacceptable
About QEEQ: 7.0 /10

J.OSullivan

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Compact | Fiat 500l or similar
Reviewed: Sat, Aug 17, 2019
“Very disappointed with pick up experience”
About Hertz: 7.7 /10
Extremely disappointed with the pick-up experience, had to queue (standing) for over 2 hours to pick up the car, no apology offered for waiting so long in line, by the time I got the keys and picked up the car it was close to 3 hours, I was only on vacation for 6 days so to have to spend almost 3 hours picking up a car rental would make me not want to use your service again if this is the acceptable level of service hertz is happy with. Since almost all rentals these days are pre booked and flight details given I can't understand why there would be a better system in place so people don't have to waste time standing in line for hours. I was so unhappy with this service, wouldn't use again.

E.Marzano

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Economy | Lancia Ypsilon or similar
Reviewed: Mon, Jan 14, 2019
About Hertz: 6.0 /10
The car delivered was different from the one I booked

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