CAR RENTAL REVIEWS ON ROUTES IN CALGARY

So at first u was happy, I received an upgrade..yay! Then the car broke down, still ok though, routes happily dropped another car off at my hotel and picked up the car with problems....fast forward to drop off....they went over the body of the car with a fine tooth comb and "found" a tiny pick in the windshield. Accused me of it, and tried to bill me for a new windshield. Then the car they picked up at my hotel they tried to charge me 2.50 a liter for gas because I didnt fill it up...well that is kind of hard when it doesnt work! I agreed to pay the current rate for gas, but refused to pay 2.50 or for the windshield as I didn't do an inspection, they left the car for me. Needless to say there is something fishy going on there, as I witnessed them try to put extra charges on the other couple who were there returning too.

They were great

It was fine. Took a dirty Jeep so we could have the experience we paid for.

Shuttle pickup toke too long from airport. It was confusing to find OnRoutes shuttle for easyrentcars . Also tried to get refuel charge waived because we were exhausted from drive through storm sat April 27 but service person cannot cause of company policy so we had to go back out in bad weather and refuel and got stuck on way back to return car. this ruined my good feeling about this company.

Used routes before and there always seems to be a issue with the rate versus what I was supposed to pay

The staff at Routes was awesome. Our car did not have GPS and I had forgotten to bring a holder for my phone in order to use google maps. The person behind the counter went and found a holder for my phone to use during our trip. They also took the time to help us understand how to link our phone with the car etc. We definitely recommend Routes.

I would like to return the card in advance, one day but they mentioned there were no refunds for this. Too bad

Great customer service. Friendly and informative. They told me to be careful as Alberta has speed cameras every where. So I very much appreciated that. No tickets for me.

On line booking was easy. I got what I expected.

Routes was great to deal with. I hadn’t heard of them before this rental and was a little nervous going outside of the main brands but they exceeded my expectations in every way and if they are a choice on future trips I will choose them

I had not used easyrentcars before and the process worked great and the rate was very competitive.

During our trip only one thing that makes us happy is car rent, stuffs are nice and service was fast, big and clean SUV makes our 6 days trip so wonderful.

We had to drive a KIA SUV as the Toyota wasn't available. It was a bit more difficult to get in and out but I enjoyed driving it.

The company hold $500 from me and gave me the reason that in case I got any speeding tickets then they will adjust. After two days they still didn't release the holds. Which is very annoying.

Our car was broken in by breaking of a rear passenger window. Routes replacement and repair charge was ridiculous. Over $200 from estimates Plus they charged an administration fee of$50 apparently to fill out paperwork. Our insurance would not pay for the down time days or admin fees. Their “extra” insurance offered had a $1000 deductible. So nothing was covered. The extra fees after already being stolen from by the break in left a very bad feeling.

We are so happy with their service. The car was amazing. The deals we got was so good! We highly recommend it!

The car had a cracked window and the driver’s side sun shield’s mirror had fallen off. The car was great otherwise and we got a free upgrade. The counter staff were sarcastic and seemed to be judgmental upon pickup. At drop off the same people were present and they were much nicer.

Amazing price! Will definitely use again.

Outstanding service. Very friendly and easy to do biz with.

It was a great experience. Staff are friendly and helpful but waited for an hour and half to get our rental car. But I know it's not their fault because there was a lot of customers as well. Only comment I can tell will be the accuracy of the booking. I prepaid and booked a toyota corolla but when we get there they told us they'll give as a Kia Soul. I had no problem since there's no additional charges to me and the car was great and didn't need much gas. Also, they have a $500 deposit but good they returned it to me earlier than expected unlike the other rental car (Av**) who didn't return our deposit before and we can't do anything because Other than that I would definitely book a rental car with Routes again. Thanks :)

It is only Routes company didnt accept Ontario G2 license，kinda of upset about it.

It is easy to book it online.

Were upgraded due to lack of original car. Very good ride.

All good, all done online prior.

Good as is

I would have preferred a car with cruise control. I thought all rental cars would have cruise.