CAR RENTAL REVIEWS ON HERTZ IN SAN FRANCISCO

Easy to pick up and drop off, and the car got the job done in the end. I do wish they'd had what I'd booked (a hybrid vehicle), but unfortunately they didn't and were offering me alternatives that cost more (Tesla) or were tiny two-door electric vehicles that wouldn't fit me plus my luggage. Had to go with a full petrol option instead.

Easy to use, had to update my booking once (pick up time) and had no troubles

Excellent car experience very quick pick up useful information given by staff

No

Booked a mid size SUV specifically to fit our luggage. As soon as the rental clerk realised we didn’t need the additional insurance we were palmed off with a smaller SUV than needed. No pre inspection by the staff, couldn’t be bothered, luckily I always take extensive photos and videos as on returning the vehicle the inspection guy stated that I should have highlighted the parking dents and scratches before hand. Luckily I have photos on pickup and drop off. Beware!

EasyRentCars were fine.

Hertz should have informed us about california road tolls and how to set up system to pay them. We found out too late ! Not good

All good

Charged me extra and don’t know what for

Really great easy and good communication

事務所がどこにあるのか、本当に分かり難かった。車の汚さには恐れ入った。日産アルティマだったが、予約していた車種と同等とも思えない。

The counter staff could have provided charging details (i.e., how it is billed since Tesla charging is associated with the car, not an external credit card or the like). Also, a charging cable for non-Tesla charging would have added flexibility (although Tesla charging network is great).

The staff at pickup were stressed and there were too few of them to deal with the amount of customers. As we were on a road trip and time was paramount, this wait was unacceptable

Fine

We were not able to collect the car. We arrived to find a queue of people waiting - there were no cars available. We waited several hours before leaving with no car. Hertz were not helpful at all. We will not be using them again.

Great experience

This was the worst pick up experience I have ever had. Upon pick up we were told that the car would not be ready for 2-4 hours. In the end I waited four hours for pick up.

I was happy because the rental car was in good condition.

Service staff was fast and professional. Pick up with smooth with no extra questions asked and no upsell. They took a credit card for holding charge, but other than that, it was take the keys and go.

Simple to use and most importantly, app & website were both fast and very clear about what we were paying for. Customer service is top notch and responds almost immediately.

Me and a friend booked 2 Mustangs for our American road trip, we got there early just in case. Pickup time was 11, our cars weren't ready until 12.30 so we waited about for over an hour and a half to then be given a Camaro and a Mercedes. How can you compare a Mustang to a Mercedes. Ones a 4 seater American car, the other is a 2 seater car you can find anywhere so we had trouble with our luggage space (you can only fit 1 suitcase in this car). Awful service from Hertz

Booking was fine and easy, no complaints here.

I requested a Ford Mustang but got given a Mercedes SLC instead. This was a big deal for a car enthusiast. Also the waiting time took far too long.

Great vehicle for the trip. Not enough room for luggage.

Great deal

My car did exceed my expectations it was a one year old Kia very comfortable to drive. There were a few scrapes and a dented bonnet (hood) but on return that didn’t cause any problems. Only one gripe the screen wash was empty

Easy procedure

car boot space was large and vehicle was spacious, although vehicle exterior appears abit old. pick up location could be abit clearer (e.g. hertz rental booth inside the hotel)

Great service, streamlined.

Full refund on accidental booking. No issues.

Quick easy and great car good condition also a new model.