Quick pick up process the only thing is that the car was not washed had no car mats and had a few cosmetic details. Overall this time I’ll give it an 8.5.
The car was in generally good condition and clean but had some minor faults (tyre pressure and poor steering). Drop off in LA airport was difficult as we could no locate the Avis centre and ended up at Budget.
Picked up our car with no hassle or fuss, quick and smooth within 10 minutes which is what you want. Similar with dropping the car off. This has been the best car hire experience we've had. Highly recommended! Keep up the good work!
About QEEQ:10.0/10
Very easy to book our hire car, lots of options and the price tracker is great. Once again highly recommended.
Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges.
It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.
The collection process was very smooth, the car was clean when it turned up. I did feel slightly rushed to drive the car away. It wouldve felt a little better if the car had been in a place where I could've looked it over without feeling in the way.
Dropping the car off at the airport was very easy.
About QEEQ:10.0/10
I searched through Kayak and ended up booking through qeeq . I was kept updated with what I needed to have.
“Bad vehicle, response from Avis was we should never have let the vehicle go out in that state.”
About AVIS:4.0/10
The car was in a possible illegal condition although this only became apparent to us when we later stopped for food break and looked more at the car u. We noticed the tyres were nearly bald and that a plastic engine cover was hanging down and also throughout the hire a sensor warning light kept going on and off on the dash. The interior was unclean. We photographed the scratched and poor exterior before we left the pick up. The other issues became apparent later during the hire
The service was excellent but vehicle condition was poor!
We were upgraded to a large SUV as the luggage did not fit in the original vehicle. This was excellent. However, the condition of the vehicle was poor. The bodywork had several scratches and dints, the seats dirty, no water in the screen wash and a plastic cover missing from an internal door handle.
I have been charged 435 US dollars outside of my already paid amount for this reservation.
174 were cut as security and 239 have been cut after we dropped it off. This is highly unprofessional and has not even been authorized.
ALSO NO RECEIPT OF THESE DEDUCTIONS HAS BEEN RECEIVED.
Please have this reversed.
AVIS gave us a Passenger Van that broke down suddenly on the morning of 25-12-2025 in the mountain of Bryce Canyon, Utah. AVIS left us stranded in a cold place. We had to seek the assistance from the Park Rangers to transport my family of & and luggage down to the town centre in Bryce Canyon. AVIS did not offer an immediate replacement vehicle. We had to find a hotel on our own for the night. The next day, we had to seek help to find transport from Bryce Canyon to Las Vegas. The costs of transport was exorbitant at USD1,500-00 due to a long distance as the taxi had to come from Cedas City (95cmiles to Bryce Canyon) and from Bryce Canyon to Las Vegas (265 miles). AVIS has a branch in Cedas City, Utah but was not willing to offer an replacement vehicle or offer any temporary transport to Cedas City. We had not only had to pay the taxi fare ($1,500.00) and hotel (about $276) but also lost almost 2 days of tour time.
AVIS did not even offer ANY ASSISTANCE on our ordeal. When we requested on numerous times for the reimbursement of taxi fares & hotel costs, AVIS only offer 3 days rental on next visit and $100 after appeals.
When we return the van to AVIS in San Francisco Airport, we met the Manager, Ms Autumn Post, who promised us that she would look into our reimbursement requests. We emailed on 2-1-2024 to Ms Autumn, detailing our ordeal and receipts of taxi fares & hotels, until now, we have yet to hear from Ms Autumn. We felt disappointed and angry with the very poor service standard by AVIS.
About QEEQ:7.0/10
QEEQ only offered assistance on our request for the reimbursement after we return the van. So far, no news from QEEQ. I supposed the service standard from QEEQ is equally poor as AVIS..
“Perfect all-round road trip - from start to finish”
About AVIS:10.0/10
Friendly service and we received the perfect car for our travels.
About QEEQ:10.0/10
We were totally happy with using QEEQ.Com for the first time. We even received a price reduction on the car we booked.
Looking forward to using them again.
Wait time was nearly 2 hours to pick up the car but lady a counter was very helpful when we finally got there. Car that we booked was not available but we were upgraded.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
E.Herrera
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