Poor HERTZ customer service

About Hertz: 6.0 /10
Booked a mid size SUV specifically to fit our luggage. As soon as the rental clerk realised we didn’t need the additional insurance we were palmed off with a smaller SUV than needed. No pre inspection by the staff, couldn’t be bothered, luckily I always take extensive photos and videos as on returning the vehicle the inspection guy stated that I should have highlighted the parking dents and scratches before hand. Luckily I have photos on pickup and drop off. Beware!
About QEEQ: 8.0 /10
EasyRentCars were fine.
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Reviewed: Wed, Jul 31, 2019
Small SUV | Jeep Cherokee or similar

Relevant Reviews on Hertz SAN FRANCISCO INTL AP


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Luxury SUV | Land Rover Discovery 7seats or similar
“Ride with style no headaches”
About Hertz: 9.3 /10
Great vehicle for the trip. Not enough room for luggage.
About QEEQ: 10.0 /10
Great deal
Reviewed: Mon, Jan 6, 2020

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Medium SUV | Chevrolet Equinox or similar
“Excellent service”
About Hertz: 9.0 /10
Excellent car experience very quick pick up useful information given by staff
About QEEQ: 10.0 /10
Reviewed: Wed, Oct 16, 2019


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Standard | Ford Fusion Saloon 2 Doors or similar
“Due to nonavailability I was given much better car for the same cost.”
About Hertz: 10.0 /10
Very classy service, no additional questions nor any other hassle. Took 5 minutes max to get the car and return was even faster.
About QEEQ: 10.0 /10
Very good value for money and right options package was created/provided.
Reviewed: Tue, Apr 9, 2019


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Economy | Chevrolet Spark or similar
About Hertz: 9.8 /10
Like: Great price, it was very easy to book and we got a great car!
Reviewed: Mon, Jul 2, 2018


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Compact | Nissan Versa or similar
“EASY rent cars lives up to the name. Very efficient/no hassle/ affordable car rental!”
About Hertz: 9.8 /10
Like: IVA, the Hertz rental agent at SFO was friendly, helpful and very efficient!
Reviewed: Sun, Jun 17, 2018

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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