CAR RENTAL REVIEWS ON HERTZ IN SAN FRANCISCO

The car was booked for 9am. When we arrived there was a long lineup of people waiting to pickup their car. When we finally got to the counter, the lady said it was going to be another 2 hours before we could have the car. We had people waiting at multiple locations and a long drive ahead that we wanted to reach before dark. So we went out of our way to rearrange transportation to bring everyone to the Hertz location, at additional expense to us. Then the car was ready after approximately an hour which meant trying to find people mid transportation to the pick-up location. After getting the keys to the car, we were told that we needed to walk multiple blocks to get our car with our luggage and a member of our team with walking issues. Not impressed.

Pick up prévu à partir de 9:00 Arrivé à 10:00 45 mn de queue puis on après avoir rempli tous les papiers, on m’annonce + 45 mn d’attente ! Attitude négative de la personne au guichet. Très désagréable de devoir « se battre » pour obtenir sa voiture.

Very classy service, no additional questions nor any other hassle. Took 5 minutes max to get the car and return was even faster.

Very good value for money and right options package was created/provided.

Very good experience, I will use again

Really good first experience, I expect to use again

Like: Great price, it was very easy to book and we got a great car!

Like: Car was a pleasure to drive, safe handling, no smoke damage.
Dislike: Shifting from Park to Reverse seemed clunky.