Counter staff refused to give me a car unless I pay for the upgraded insurance that would cost 300 euro so I refused to pay as the car was to come with insurance and I also have coverage with my credit card I asked would the put a hold for the overage on my card and they refused.
Car was good, pickup process was smooth and fast at pick up desk, attendant in car park was efficient and friendly for both pickup and return. I like that they allow for normal "wear and tear". However better signage is needed when returning cars to the actual terminal as it's very easy to drive by the return parking lot entrance.
The agent at check in told me she was upgrading my vehicle free of charge. This was not even an option to decline as she handed me the keys and told me she went ahead an upgraded me to a BMW for free. We later found out that we were charged over 300 Euro for the upgrade which the company then refused to refund. Re read your contract before signing anything! Lesson learned!
They lied about the excess cover that I had taken out privately. They are complete con artists working on commission and will say anything to get you to pay more. The rental is not on airport as listed it is a bus trip away which took 20 minutes to arrive. Would never use europcar again
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
A.Mulvaney
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View more >R.Patterson
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