CAR RENTAL REVIEWS ON EZU AT CHRISTCHURCH AIRPORT, CHC

airport pick up took longer than expected as shuttle bus was not clearly marked with hire company brand.

The car was bit dated than expected, wasant vacuumed properly. They ask for $1500 to be held on your card which is not stated anywhere.

Like: the cost and easy process time.

They gave us a different car than stated in the reservation. It was falling apart from the get go (badly beat up and the wheel covers were affixed with plastic strips) and it smelled inside. We didn't realize we had made a few paint scruffs on the front bumper and they charged us 840 dollars essentially claiming they would have to change the front part, though no bumps had been made. Absolute fraudsters.

Dislike: All good

Very quick and easy to pick up and drop off! Clean car and exactly what we had booked.

Easy to use and great insurance advice.

The car was well scratched and dented. The front passenger seat did not slide far enough back - only halfway. All documentation (handbook, warning notices etc) written in Japanese, not English. Proprietor not interested in our comments on return of the vehicle.

The car provided was a 2007 model with 140,000 kms on the odometer. We rented an ‘economy’ size car but received a car that most rental companies would classify as ‘compact’. Half way through our journey, we realised the front tyre was so bald that the wire was showing. The spare was only an emergency temporary spare and not sufficient to travel the distance required for the rest of our trip. We contacted the emergency EZU number and had no answer. When we got through to EZU the staff simply said ‘take it to a mechanic and we’ll sort it out when you return the car’. We were in Queenstown and attempted to take the car to EZU’s Queenstown branch but could not locate it and their customer service refused to provide the address. The only options provided by EZU were to repair the car ourselves or leave it at the airport (without a replacement provided). Overall, EZU were difficult to deal with, we were given an unroadworthy car and no emergency assistance.

The counter staff were helpful however the car was old and had in excess of 100,000 km on the clock when I picked it up. Although it ran well I was concerned that I may have had broken down. The interior of the car was well worn with stained upholstery.

Like: Friendly helpful staff when picking up car even the guy in the service department saw us after taking the car struggling in the car park with GPS on phone and came over with a phone holder . Car less than one year old . Told us exactly what they were holding on our credit card and reversed the hold while we were there on drop off.

Fast airport pick up, pleasant staff and a clean, cheap and reliable vehicle.

Easy to navigate booking system.

Was a good experience all in all

Service staff is very rude, and didn't speak proper english. Just chinese. Will never book here again.

The car met our expectations

The car was alot bigger than we expected. Booked a Toyota yaris and were given a Nissan terran. Vehicle had something wrong with the gearbox as it clunked when put into drive.

Like: Easy to deal with good standard of service with no B.....s..t. Got what I ordered very efficient