CAR RENTAL REVIEWS ON SURPRICE RENT A CAR IN LISBON

Good price, but we did not have the car we reserved. The car was too small. The staff at the pick up was really cold and not helpfull. Good price, but they need to upgrade the customer service.

Voiture correcte mais très abimée

Terrible experience and total rip off Merchants by charging extra car insurance and £200 for road tolls. Too late to question bill as we had a flight to catch, but absolutely no way we drove through £200 worth of tolls! Disgusting and please be aware that this company is not based at the airport as stated!

Absolutely horrible experience. Nobody picked us up from the airport for remote location of the car rental agency. No phones were answered. Agency asked for 2,000 euro deposit to use the car. Ended up using other reputable agency with no problems

Everything was OK beside two thibgs: the toll device was a hidden cost (1.2€/day) and they only work until 8pm... Has to pay 35 euro extra for overtime since my plane was late.

Lexus IS 300h. I rented an Audi, but Surprice does not have any Audi, or VW, or BMW, or Mercedes. The Lexus has less space for passengers and luggage than the Audi I wanted, and burns through gasoline at an astonishing rate. 400€ over 2 weeks.

The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time

The process to pick up the car took so long. People couldn’t find my reservation and did not reach quickly the easyrentcars. Staff not focused on providing a fast service to customers arriving sometime from a long flight and eager to enjoy vacation and not wiling to spend 1h30 for a car delivery. I will not use this service again, as the value for money to me is not worth in terms of convenience.

The car was brand new so it was in great shape! The only thing that was disappointing was that Surprice gave the car to us completely empty, it was registering 0 km range left. So unfortunately we were very stressed trying to make it to a gas station in time, as well as driving in a new country.

Surprice rent a car, is a pressure selling company. The car collection is from an of site location and not on the airport. We had to wait for a bus to take us to another location. The staff I was on that day were rude. There only aim was to add services. In my case I had to rent a tag system for tolls. I was not told of the cost. While I was collecting my car, I saw a family harassed into buying additional insurance and services. At the end with reluctance the family paid an extra $925 US Dollars. The car I recieved was not a golf but a Toyota Auruis. All the cars had some bodywork damage. I decided to return my car a day earlier. I went to the return address which is 15 minutes away from the airport. I arrived just before 8pm, but I was waiting for 30 minutes plus to speak to an advisor. There were 2 on duty. As soon as he finished I told him I want to return the car earlier. He told me I have to pay 35 Euro. I refused and returned the following day.

Staff was helpful but seem to be confused when there are a few costumers

Good site great prices

Terrible, there were already chips on the bumper, and I apparently made a new tiny chip on the bumper and they charged me 200 euros.

Don’t collaborate with surprise.

Good car but wait a bit long for pick up as only 2 staff working

Surprice nous a fait attendre 1 heure à l'aéroport Personne ne répond au téléphone Ils nous a été fait du chantage pour repayer une deuxième assurance car le plafond e la CB ne couvrait pas le montant de la garantie de 1500€. Au final au lieu de 30€ nous avons payé 120€ montant que nous aurions payé avec une autre société sans avoir tous ces désagréments. Plus jamais

Friendly staff, great value for great money.

Smooth and easy process. You are my best car finder)

temps d'attente long pour récupérer la voiture et accueil désagréable

get screw with extra assurance and hefty depot

Picking up the car was very long, missing some organization. Bringing back the car, no information about the fact that you don’t need to wait

I get other car then I requested (Fiat Panda instead of Fiat 500) If I knew that before I would have ordered another car. I wanted that model Fiat 500.

The price was 7€ however they wanted to block 1800€ on my CC incase of anything that happens to the car, which is a huge amount and of course I didn't have almost 2000€ , so the other option was to pay 81€ for the car insurance and they would only block 300€ then. So the car rental price was expensive at the end but there was no other options.