Good rental

Car was in relatively good condition.

Price was good compared to booking directly with the companies

Good pick up and drop off. No issues with car. Counter staff did try to sell upgrade but were polite enough. Should have taken up full to empty offer as finding pump and filling up at JFK was not that easy when rushing around. Fuel economy was very poor on car. Took car to Canada and even though paid for vehicle toll per day stuck with bill afterwards for Canadian toll. Should have been advised accordingly as asked twice about this at counter

Good customer service.

There was one man working, a line of people out the door, and unhappy customers everywhere. The first car they put me in was completely unclean and stank terribly of cigarette smoke. I had to ask for a different car, as I am a singer. They said they only thing left was this crappy Kia that had not been cleaned and had no gas. Because I was in a hurry after waiting an hour, I had to take it. What a mess.....

They didn't have the car I reserved. They substituted another vehicle but then gave me keys for a third vehicle. This made the return very difficult as they had no idea what to do to close the rental.