Hertz makes business on reported damages more than rentals itself. Very unfair!! Never anymore.

The offered car actually was below my expectations - hardly BMW X1 can pass for a Medium SUV! I was able to collect the hired car some 40 min after the requested time, mainly due to some problems with a customer before me on the HERTZ counter, still it leaves not a good feeling. My pre-booking requests for cross-border were obviously not known to the HERTZ counter employee and the booking process had to be re-done again after I've realised the above fact. My request the cross-border fees to be paid on the completion of the rent, since these plans were preliminary and actually got changed during the rental period remained unanswered. This fact is actually strange, since the Customer should pay only for the services he requested for and were actually used. A cross-border fee should be paid only if the border crossing was actual, not when only declared as intentional and subject of a change. Last, but not least - ALL documents were presented on German language only!No English version for non-German citizens!

There was much confusion as the final drop off location was different from the stated site. We had to call in to the help line for assistance to return the car. Booking amount was also to much discrepancies which I have yet to verify and validate.

I suggest to open more counters in Munich Airport due to congestion

Hertz did not supply the ordered car but different model ,the guy at the counter was very rude .

An unpleasant experience when I return the car and suddenly discover damage in the car that I did not do, in addition to the vehicle was in the first place with damage and probably did not check it properly. I had to get a Volvo and got a jeep. What is the connection? Do not know.