not working usb car charger, wasn't window clean fluid

Counter stuff very helpful , good car, clean

easy to use online booking platform , price drop protector very good, easy to book, easy to cancel

All was as expected. We got a nice clean car and there were no complications with vehicle pickup / dropoff. Firefly was OK.

Although the scores reflect positively on Firefly, they are very misguiding to my experience with them. We had a situation where the valet service we used to park the car had lost our key. No 24 hour line to call and no help offered. We were fortunate the valet staff went above and beyond to help getting us back to our hotel and carry on our plans the following morning by offering to be our 'taxi' until the key was returned which they chased up. Firefly offered no assistance at all nor showed any concern that a key to one of their vehicles was missing.

The car I booked was much bigger than the one given. When I challenged staff they were not interested other than to want to charge me more for the bigger car!!!!! .......crazy and I will not use you again