Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time. Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels. I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks. On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls..... On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!! We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further

Great booking platform and customer service excellent apart from having no real influence over the car companies

It fine

The price keep up I down i tray to adjust did not work I paid Extra $60 from the original price

The check in attendant was terrible. He was on his phone the whole time and did not even pay attention to my sign in. He often was too concerned with his phone while I was waiting for him to reply. The vehicle was dirty and disgusting and had a LOCK on the top speed of 70 MPH and Volume control. I called to get this removed and no one could help me.

Free upgrade to a bigger car was good although there was a big dent on one side. Inside cleanness could be improved. The staff was very kind. Drop-off was easy and convenient. Overall it was a good choice to rent from Budget.

The car was really good, with lots of space and electric. The drop off was easy, since they offered to take us to the airport on the vehicule for an extra 35 USD that were totally worth it!!

It worked fine, and I just got a little more charged, since I asked for the prepaid fuel.