the cost was too much, and it would not let me book the 5 days I wanted without high cost.

Car in a good condition but all the windows and mirrors were really foggy because of the sanitizer. Had to clean the windows outside and inside to drive safe. The guy at the counter was really unfriendly. He answered all our questions very harsh. And when I asked to see the car before I sign the protocol he acted like I assumed him of fraud. Left a really bad feeling.

We were given an upgrade to an SUV which was larger than we wanted. However after initial hesitation we accepted it (with a half tank of petrol included) and it proved very satisfactory on the wide roads and long distances of British Columbia.

Easy to use - more information on hiring details - eg insurance and extras.

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.

Excellent experience and smooth process from pick up to return

Like: Overall service.
Dislike: The car was not ready.