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00308 491 0209
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+1-8007618913
Live chat Email us Service Code: 8567889127
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8567889127
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The car was ok but could be better...

Reviewed: Mon, Jul 29, 2019
About Europcar: 8.7 /10
Booked VW Golf class, Golf was on the perimeter but sales agent pretended there was no Golf and I must be mistaken, so I got a small ugly Ford. Due to need of bigger trunk (short notice) i asked for estate wagon in almost same class. Golf estate and Seat Leon estate would be available. Prebooking price would have been exactly 5 Euro more for the whole weekend. Sales agent however insisted on 35 Euro more even though they havent had many bookings for the weekend and many available cars. Didnt take the offer as it was heavily inflated without any reason. Quite a bad experience after a very good one before.
About QEEQ: 10.0 /10
Compact | Volkswagen Golf or similar

Relevant Reviews on Europcar in Germany

S.Toonpirom

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Full Size Van | Mercedes-Benz Vito or similar
Reviewed: Sun, Oct 6, 2019
“Overall is good”
About Europcar: 9.3 /10
My car have accidents , the mirror at passenger side was fall off , but the staff denied to change a car. He said “the mirror at driver side still work so you can continue drive it!”
About QEEQ: 10.0 /10
Very good

S.Ramasamy

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Economy | Volkswagen Polo 2 Doors or similar
Reviewed: Thu, Sep 26, 2019
“When Returning the car, it is tedious.”
About Europcar: 9.0 /10
Tiresome when they say there is a small chip of 0.0001 mm but it's ok you will not be charged. It's annoying and condescending. I have this comment each time with Europcar and never with Hertz at the same location where I hire at least twice a month.
About QEEQ: 10.0 /10

P.Koh

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Medium SUV | Jeep Compass or similar
Reviewed: Mon, Sep 16, 2019
“Mid size SUV not available at pick up and to pay more if I need a SUV”
About Europcar: 9.0 /10
I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans. As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered
About QEEQ: 7.0 /10
I diligently checked the pricing 3 times and have to rebook my car to get the reduce pricing. In other words, the price watch mechanism did not worked I chatted with an Easyrentcars rep and was told that this mechanism needed time to adjust which I find puzzling cos there were times when the reduced pricing have been posted for a couple of days and yet I was not informed

View more >
Economy | Audi A1 2 Doors or similar
Reviewed: Thu, Jul 11, 2019
“Worst car rental ever!”
About Europcar: 6.0 /10
Outsourced staff, could not even locate the car. 10 persons were waiting, me for an hour at the airport in cologne. Definitely not recommended!!!
About QEEQ: 10.0 /10

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Standard Crossover | Volkswagen Touareg or similar
Reviewed: Wed, Feb 27, 2019
About Europcar: 5.0 /10
Wrong car, bad attitude, additional cost, long delay (2+ hours) in picking up car. Very poor experience. Europcar Counter staff blamed easyrentcars, said there was nothing they could do and that we would have to sort it out ourselves.

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