Great

Originally booked a Chrysler 300, but was told at Newark Airport that it wasn't available, and that there's no guarantee it will be! Later, they offered a choice between a Cadillac XTS and a Chevrolet Impala of the same grade. Considering the trunk space, we chose the Impala. Fortunately, the car was very new, with only 8000 miles on it. Driving performance was good and we were quite satisfied. Initially planned to give a 3-star rating. We had reserved a same-location pickup and drop-off, but due to traffic reasons, decided to return the car in Brooklyn. Successfully changed the return location at a Hertz point near Washington for free, which was a pleasant surprise! Overall, a good experience.

The car rental service was okay, but I booked a Grand Cherokee and ended up with a Chevrolet worth around tens of thousands of dollars, which was disappointing.

Big company, very trustworthy, extremely satisfied. Smooth pick-up and easy drop-off.

The car was dirty and smelled like marijuana.

There was no vehicle available for me even though I booked 2 days prior. I had to get a ride to another location. This took a lot of time and the new location added to my overall journey time. I was about 90 minutes later than I expected at my final destination.