In Union Station D.C., you have to go to two different places before you can pick up your rental.

A bit long time of waiting to pick up the car, above one hour of waiting in the queue

When the Budget counter agent found that I'm a regular Thrifty customer she offered an upgrade at no extra charge. Such excellent service win them a new client.

Great service, excellent value, great rates, will use their platform again.

Amazing customer service amazing location no long waiting lines guys are amazing. My car was absolutely immaculate fantastic condition loved it

The Budget counter help was quick and effective.

The lady forcefully charged the one way fee to my card when it was paid for. Upon showing her she refused to reverse it and then after a lot of persuasion convereted the amount into a deposit. She also insisted that i by an insurance and told me that the insurance that I had pre purchased was of no use. I think overall except the lady at the counter the experience was excellent

it was easy and quick, the price drop did not work for me since there was no price drop on what I had booked. Loved the platform