The car rental staff were very friendly and helpful. When picking up the car, I didn’t like the reserved yellow-colored vehicle, so they immediately switched it to a Renault Captur. At drop-off, I informed the staff that the car wasn’t cleaned at pickup and that the drop-off location had been changed without prior notice. The staff quickly deducted 50 euros from the rental cost, which was very considerate. Additionally, regarding the absence of an environmental sticker on the car, we had to delay our journey to contact the rental company and QEEQ. The rental company provided no response, and QEEQ claimed they were reaching out to the rental company. The long communication process did not yield a definitive answer. The staff at the drop-off location clearly stated that rental cars in France no longer require an environmental sticker. Surprisingly, QEEQ also lacked this information.

They assigned a Fiat, which is quite spacious and decent overall. The rental process was straightforward; I thought it would be complicated, but it turned out to be simple—just go, complete a quick procedure, pay, and pick up the car. During pickup, they gave a brief explanation of the car's condition, which was fine, but as a first-time renter, a more detailed introduction would have been helpful. However, I figured things out on my own later.

The store staff were very serious, but my 250 euros deposit was supposed to be a guarantee, not an actual charge. However, they charged me and refunded after the return, which caused a currency exchange difference that I had to bear.

The car was an upgrade to our original booking (Twingo to Clio) Drove well enough on long drives but was jerky in stop/start traffic. The staff were excellent and helpful for collection and return.

I cannot say as I did not book it.

Like: Staff was very friendly and efficient
Dislike: I got much bigger car than reserved, as i am scared of driving this wasn't ideal