Good rental on budget easy return

Very satisfied

There were few people in line at the pickup point, allowing us to get the car within 5 minutes.

This car rental company is a complete scam. We clearly told the counter staff that we didn't want any insurance because we had already purchased full insurance from Zuzuche and showed them the proof. They spoke in Italian and used an Italian contract to charge us over a thousand euros for extra insurance, even though our rental fee was only two hundred euros. It's outright fraud.

Everything went smoothly

First thiong I was asked, if I want upgrade, which I answered of course. I already prepaid everything for the car and then I found out that the amount for the upgrade was triple extra then I already payed. I refused everything and told the lady that I don’t want any upgrades just give me the car I booked. She got mad and said ok, I’ll give you the upgrade for the same amount. Everything in Italian on the invoice. When i came back to drop off, I found out that the same amount actually have to pay extra. And only way how can i Fight for my money is to issue customer complaint through web page. If I won’t resolve this issue, never ever again renting a car on Budget or Avis.