Calm

Counter staff were genuinely really nice & professional. Mechanically, the car ran well. However, car was not ready at pick-up time, exterior & interior were dirty & smelled of cigarette smoke the whole week of my booking. I would have been embarrassed to have had anyone else in the car with me. If I didn’t have to get on with my trip, I would have taken it back to request another car. However during pick-up, I was about to be assigned another car, but that one needed an oil change. In the 37 minutes I waited for my car to be processed (it’s on the receipt), I saw only one member of staff in the lot, cleaning vehicles; he also had to help one of the office staff with a booking query. Perhaps the rest of the crew were having their lunch, but the car was just not clean by pick-up time — and this is especially concerning when Covid numbers are going up again.

Everything was as explained. Thank you

They didn’t have a car for us after we reserved it and had a waiting list of over 10 people for cars they didn’t have. I found a car at a different store and the guy tells me , we have to offer it to the first in line. I told them I found the car and they wouldn’t book it so we left and went to enterprise and they were wonderful!! Never use hertz again!!

The car was not nearly the size of a Jeep Compass. It was much smaller. I was a little bummed s out that, but we worked it out.

Like: Very nice professionals at the location.
Dislike: The car was very beyond basic.