Didn't get the snow chains ordered.

I was charged by Alamo for roadside assistance service still, after I clearly stated I did not want the service. Only two days later I noticed extra charge on my credit card. So far I filed request for refund but have not heard back yet

Our initial booking was canceled without giving the reason. It would be good to have the reason why, when receiving cancelation email, instead of just sorry we had to cancel your reservation

Alamo m’a conseillé de prendre une assurance pour les rayures et les pneus , malgré vos conseils j’ai pris ayant eu une mauvaise expérience il y a deux ans à Naples . En arrivant à la récupération de la voiture je vois des petites rayures que je signale et le monsieur m’explique celles de moins de 5 cm ne sont pas considérées , donc moyen au niveau du guichet .

In Catania, Alamo hires are provided by a local agent Locauto who up have upgraded to digital systems which made the whole experience smooth and efficient

Simple to book on the app.

The wait in Rome picking car up was a little long...close to an hour. There were only two agents and many customers.

Like: Nice persons at the desk
Dislike: one hour waiting, not enough client reps