Good experience

The car was in an excellent condition and enjoyed the ride throughout our journey. However, the staff on duty for the pick up day arrived almost an hour later than the opening hours which is supposedly to be 8am. Also, the staff got quite annoyed when he was upselling additional insurance even I have mentioned it many times I have bought addtional coverage. This has overall delayed our journey out of London.

Well done and keep up the good work!

The pick up was terrible. We couldn't fine the place, the service was extremely slow. The car was not what we booked and too small so we had to upgrade and pay more

Fine as a platform but I didn't realise early enough that we would be dealing with Europcar. I would avoid them in the future

Forgot I was waiting for my car when I picked it up served someone else before I was told it was ready I think morning break was more important

Good

Counter staff were very friendly and helpful and offered me an upgrade to an automatic car but didnt tell me of the extra charge until my credit card was charged for this choice of vehicle.

Excellent Service

Excellent