HOUSTON CAR RENTAL REVIEWS

Counter staff were rude, after selecting a car loading all our gear and driving up to the checkout Booth I was told the car was on a safety recall and had to go back and pick another car which was worse than the car I originally selected. By the time I got back in line there was nine or 10 cars ahead of me and I was not pleased. Terrible customer service

All good except the fact that there are no clear direction to drop thw car at the Hobby Airport. In my bookin it was mentioned Interminal drop off where as the drop off location is quite far away

All well. Perfect for this rental

The counter stuff always offer more things to contract. Becames more expensive.

The staff was excellent esp Zahid (backend) and Curtis at front desk. First Silver Lacrosse we got had more than a dozen dings and was in poor shape from the outside. Second Red lacrosse was better but both lacrosse sedans were missin steering adjustment switches. If they get fresher inventory they ll be five stars over all.

Dollar was great and I would use it again.

Terrible reserved a 15 seater and it was not available!

We went to the Thrifty car rental counter in Houston and they tried to charge us a lot more money than we were quoted on EasyRentCars.com. I asked why it was so much more and the lady said because of the easy pass, I told her I did not ask for the easy pass nor do I want it. She took out the easy pass and the price was still higher, she then proceeded to tell me it was due to taxes, I said no, all taxes were included in my quote and her next reason was because I was returning it to a different location from my pick up location, again, I told her no, that was all calculated in my original quote. Since she ran out of excuses she decided to credit me the difference. We then proceeded to pick up our car and was told that they did not have any full size cars left, all they had was full size trucks. So we had no choice and drove off with a full size gas guzzling truck. At the end of our vacation we dropped off the truck at the San Antonio airport and had no issues there.

I was very satisfied with EasyRentCars.com. The website was very user friendly, they gave very useful advice and the automatic price drop re-book feature was very nice, we saved an extra $20 with this feature.

Ahmed at the Thrifty counter was an a$$hole. Don't try to charge me for stuff I didn't need. My hi went from 125$ to 14$. Ridiculous.

The persons in the counter tried very hard to make you buy other very expensive services. Even tell you that if you do not buy somethings is ilegal. We did not like that at all. Very bad.

The person in the counter made us buy insurance and EZ-TAG very expensive. Also charged us almost US 100 for 1 day extention that we needed to made for medical razons. Will never use Dollar again

The suv exceded my expectations.

I am happy to select this company because I found what I wanted: to reserve a car and pay at pick up. Other companies asked me to pay in advance. I surely will continue using EasyRentCars.

The check-in line was about 8 deep. There were 5 agents, so it took about 25 minutes. Agent was not personable. A/C barely functioned. Return agent comped me $50 for inconvenience. Pleasantly resolved in seconds. Great customer service. Very satisfied.

Had to wait for an hour to get a shuttle. Many regular shuttle buses came and went while I was waiting for the special one. I was taken to a very odd location, far from the regular rental agencies. I was told that their hours were 8-5. I was only in Houston for part of the day, and 100 miles. I had to drop the van at a diff. location. I was told that the 20$ fee would be waived. It wasn't. I called Ace. They never called me back. I e-mailed Easyrentcars.com, and the e-mails were not accepted.

Car was unclean inside with hair food and other dirt in handbrake gator. Dust, hair and dirt on dash and thick in speed display dials. Rear window drivers side did not shut properly and leaked in rain. It had to be pushed shut by hand. Pointed out to staff on return who did not show any interest. For a prestige vehicle this was unacceptable.

The paperwork for the car took less than 6 minutes. There was a Q and I took ten minutes to reach counter. Gentlan at the counter was courteous and to the point. A very good experience

Good overall platform. Like very much ..how you automatically offer both collision and liability insurance. Prices are competitive. Best platform Ihave experienced so far. Keep it up..renting thru EasyRent Cars at five locations over 12 days. All experiences goodsofar

Excellent service I'll use them again and again, I'll also recommend them to my friends

I got the best price ever, they are simply the best

We had an initial problem in convincing them that we should be reimbursed for having to buy a new tire when we had a flat the first day, but they came through in the end and reimbursed us a month later.

Easy rental experience. Really liked being able to book car insurances in advance when renting.

They asked me about full insurance and I said no but they took extra money for this!!!

Great vehicle but had some stains inside looked to be from a split drink I had to clean both front seats and passenger door trim

Took over an hour to get vehicle due to lack of employees to clean vehicles for pickup. Although staff tried to the best they could, it was very frustrating to have to wait more than hour in a hot, humid garage with no where to sit after traveling for almost 21 hours.