CAR RENTAL REVIEWS ON THRIFTY IN HOUSTON

Counter staff were rude, after selecting a car loading all our gear and driving up to the checkout Booth I was told the car was on a safety recall and had to go back and pick another car which was worse than the car I originally selected. By the time I got back in line there was nine or 10 cars ahead of me and I was not pleased. Terrible customer service

The counter stuff always offer more things to contract. Becames more expensive.

Tuve que cambiar a un auto de mayor capacidad. Creo que poner elnumero de maletas que caben no es suficiente sino el tamaño de las mismas. Esto me significó un casto superior

Es un problema para lo que no rentamos autos con frecuencia todo el tma de los SEGUROS. yo contraté este asumiendo que todos los seguros estaban incluidos pero el de LIABILITY no estaba y lo que me dijeron en mostrador es que es el mas importante - costo ADICIONAL. deberian incluirlo o hacer referencia a que esto es obligatorio y que recomiendan contratarlo. Tuve que contratar el menor (supuestamente de $18.50 usd diarios

Lamentablemente cuando llegas al mostrador la reserva no contiene ni peajes ni seguros obligatorios por lo cual tuvimos que pagar 100 dolares mas x solo 3 dias de alquiler. Esto no estaba claro al reservar, convenía con ALAMO

It took about 30 mins at vehicle collection booth and no staff available at booth for handover . Addressesed by shared service from other vendors.

We went to the Thrifty car rental counter in Houston and they tried to charge us a lot more money than we were quoted on EasyRentCars.com. I asked why it was so much more and the lady said because of the easy pass, I told her I did not ask for the easy pass nor do I want it. She took out the easy pass and the price was still higher, she then proceeded to tell me it was due to taxes, I said no, all taxes were included in my quote and her next reason was because I was returning it to a different location from my pick up location, again, I told her no, that was all calculated in my original quote. Since she ran out of excuses she decided to credit me the difference. We then proceeded to pick up our car and was told that they did not have any full size cars left, all they had was full size trucks. So we had no choice and drove off with a full size gas guzzling truck. At the end of our vacation we dropped off the truck at the San Antonio airport and had no issues there.

I was very satisfied with EasyRentCars.com. The website was very user friendly, they gave very useful advice and the automatic price drop re-book feature was very nice, we saved an extra $20 with this feature.

Ahmed at the Thrifty counter was an a$$hole. Don't try to charge me for stuff I didn't need. My hi went from 125$ to 14$. Ridiculous.

The persons in the counter tried very hard to make you buy other very expensive services. Even tell you that if you do not buy somethings is ilegal. We did not like that at all. Very bad.

Everything went quick and easy. Will use them again most definitely.

Price drop protector saved me money and I didn’t have to do anything, they did it all.

The car (Malibu) was good enough but a bit uncomfortable.

I really like using the EasyRentCars app. Very easy to use and best rates available.

Very happy with Thrifty as I ran about an hour behind my pick up time and since the full size was not available, they gave me what looked to be an upgrade. Thanks!

I love this EasyRentCars application on my phone. Very easy to use. Thank you!

The staff was very helpful at the counter, even though longer-term rentals are not normal affairs.

easy and straightforward booking

The suv exceded my expectations.

I am happy to select this company because I found what I wanted: to reserve a car and pay at pick up. Other companies asked me to pay in advance. I surely will continue using EasyRentCars.

Algo de problemas con la tarjeta de crédito por ser emitida en USA pero el supervisor pudo ayudarme para poder usar la reserva

Dodge Ram truck was very comfortable.

Buen auto

Me dieron un precio y la perdona del mostrador me cobro el triple. Precios engañosos. Jamás contrataría de nuevo

The car was filthy on the inside, sticky surfaces and stains, like it hadn’t been cleaned for a year internally. There were also a lot of scratches and damage to the outside of the car. In addition the drive seat speaker was split which made it impossible to listen to any audio on my 4 hour drive - frustrating! None of these faults were mentioned when I picked it up.

Booking was easy, wish the product had been good enough.

Good service nice behavior staff

Nice app

EL PERSONAL ME PRESIONO TODO EL TIEMPO PARA CONTRATAR UN VEHÍCULO SUPERIOR AL INSISTIR QUE NO TENIAN VEHICULOS COMPACTOS MAS QUE ELECTRICOS Y ME PRESIONO PARA CONTRATAR SEGUROS ASEGURANDOME QUE TENDRIA QUE PAGAR CUALQUIER DETALLLE, COSA QUE NO ACCEDI.

Very good service, compare to last year

Overall price was very good compare to other car rental