HOUSTON CAR RENTAL REVIEWS

No pudimos obtener el vehículo por que 1. Se tardaron como una hora en irnos a buscar al aeropuerto. 2. El muchacho que nos llevó al renta cars iba a muy alta velocidad y en dos oportunidades estuvo a punto de chocar con otros vehículos. 3. Al llegar al la supuesta oficina era un total desastre, sucia, destruida, mal oliente, los pisos rotos, sin sistema de aire acondicionado. 4. La persona en el lugar encarga de atender al público nunca ni un saludo en más de 2 horas de espera, en varias oportunidades intentamos hablar con ella y nos ignoró totalmente, más de un cliente se fue, no tomó importancia alguna a que estábamos con un bebé el cual lloraba del calor existente en el lugar, la Sra ni se preocupó por decirnos algo al decirle que nos retirábamos, llamamos a un Uber y nos fuimos al centro de renta del aeropuerto. LO PEOR QUE ME A PASADO EN NUESTROS VIAJES CON UN RENTA CAR. No deberían tenerlos en su página.

Best thing was car was neat and clean!

Booking is easy!

Liked being able to choose a car from a range then get in and go.

Great for getting a good rate, price drop protector worked but only the first time the price dropped - still waiting for the credit to show on my card.

My initial pickup experience was great. However, I had to return the vehicle twice for defect. (First return for minor problem) The first return was very problematic and chaotic and took a long time and car was dirty and sluggish. Customer service was less than stellar. The second return was faster but car did not have CarPlay which was inconvenient. Customer service was adequate. The final return was slow. Unable to checkout at car side with no reason given had to wait in long inside line with pickup passengers. No reason given, but later found i’d been erroneously charged for refuel. Online customer service was great. Sometimes was a long hold but reps were always pleasant and tried to be helpful.

the car was dirty windows so bad I could not see and I stopped and got cleaner to clean them dash and armrest were stickey from coffee or coke. low tire and guage was on and they said don't worry about it just drive it. it was the dirtiest car I have ever rented took an hr to get it when I arrived there after waiting at airport for 56 minutes and was told they were only 8 minutes away and I had to call 3 times to get them there

Everything went quick and easy. Will use them again most definitely.

Price drop protector saved me money and I didn’t have to do anything, they did it all.

The car (Malibu) was good enough but a bit uncomfortable.

I really like using the EasyRentCars app. Very easy to use and best rates available.

Very happy with Thrifty as I ran about an hour behind my pick up time and since the full size was not available, they gave me what looked to be an upgrade. Thanks!

I love this EasyRentCars application on my phone. Very easy to use. Thank you!

I didn't get the car vehicle I requested.

We booked a car and they advised they didn't have one available at the beginning as they had priority clients and that we needed to go to another location to pick up. After a long wait they found a car and we were set to go.

We booked at the last minute and got a great price and convenient place to pick up.

Excellent staff. Took care of an issue immediately. IAH airport.

The person on the counter was extremely rude. He also advised us that we hadn’t booked premium insurance when we had, and we had paid for it. When I requested and showed him proof he just shrugged his shoulders and said there’s nothing he could do and that we weren’t covered unless we paid more money. Also we have been charged more than the receipt

Kind of scammy in Houston. Got a $31 bill for two 50 cent tolls incurred without my knowledge

There was a javascript error at the very end of checkout, but I got a confirmation email.

Car condition was not good, really bad experience. Poor customer service

Great counter service. The only problem is the 15 dollar a day toll fees. That amount is excessive and there’s no way to just pay as you drive in Dallas or Houston.

Easy to use. Good rates.

Really good

Very easy

The car was filthy on the inside, sticky surfaces and stains, like it hadn’t been cleaned for a year internally. There were also a lot of scratches and damage to the outside of the car. In addition the drive seat speaker was split which made it impossible to listen to any audio on my 4 hour drive - frustrating! None of these faults were mentioned when I picked it up.

Booking was easy, wish the product had been good enough.

The staff was very friendly and helpfull

easy and fast

Good service nice behavior staff

Nice app

The price showed for the online deal had an extra charge that wasn't told before, so I ended up paying about 20 dollars extra