CALGARY CAR RENTAL REVIEWS

Like: Great service, nice van!!

Like: The gentleman who served us was great. He apologised and explained why there would be a short delay in getting our car and then was able to upgrade our model at no cost to us, for the delay. We ended up with an excellent car that made our vacation even more wonderful. When we returned the car to the downtown location, we were once again greeted and served by very pleasant and helpful staff. All in all a very good experience.

Like: We drived in 24 days 5000km between Calgary and Vancouver. Perfect vehicle for a big family
Dislike: I liked every think

Like: They didn’t have any Kia Rio’s available when I picked up, so was upgraded to an SUV which I was very happy about! The Jeep was in excellent condition with low mileage. Quick and friendly service. I ended up needing an extra day plus had to add another driver for that day, and this was done with no problem at all. No issues on returning the vehicle at all, as in they didn’t try to rip you off. I will definitely rent from them again next time I’m in Calgary.
Dislike: We had trouble finding the address. Probably because we were not paying as much attention as we should have! We put the unit # in Google maps instead of the correct address. Also I was looking for Easy Rent Cars which now I’m assuming is a 3rd party Next time I’ll know.

Like: The navigation helped a lot, clean car and nice seats.

Dislike: At the time of booking options should be given to choose the coverages or decline. Our booking included inssurance automatically thetefore I could not decline to be covered by my visa card and ended up having to pay extra for remaining coverage since the card does not give full coverage if partly provided or purchased!

Like: Don’t let other reviews deter you from renting here at Routes based on location/proximity to airport. The location is plenty close to the airport, the value compared to other big name rental companies is excellent, and all the vehicles we saw and the one we drove are in excellent, super clean condition.
Dislike: Nothing

Like: I got the vehicle they represented I would receive....no surprises
Dislike: vehicle had higher than normal mileage but the rate was much lower than others and so all good

Like: Free upgrade , excellent car
Dislike: Late during pickup , pick place outside airport. Price charged and price shown during reservation not matched

Like: While reading many bad reviews I was super paranoid to rent through easyrentcars.com but I'm glad I did because I had a pleasant experience. They were also very cheap compared to the many other third parties. The car we rented was exactly how I expected it to be.

Like: Friendly staff and wonderful vehicle

Like: Enjoyable interactions with staff.
Dislike: No E-Mail receipt and no advice regarding the deposit refund, so I don't know where I stand in overall cost.

Like: Staffs were friendly and it took less then 10 min getting paper work done. They gave us a free upgrade.
Dislike: No

Like: Positive

Like: Got the managers special

Like: Flexible, Willing to go the extra mile. Listened to what help I needed and very helpful with local info
Dislike: Could better coordinate airport pickups

Like: Received a complimentary upgrade to a compact vehicle
Dislike: Waited 40 minutes for the car to be ready

Like: Great courtesy, good timing

Like: Car was big enough for our needs and luggage. Great on fuel