CALGARY CAR RENTAL REVIEWS

Like: Everything was exactly as stated. No high pressure up selling. Courteous staff.
Dislike: Nothing.

It was fine. Took a dirty Jeep so we could have the experience we paid for.

Shuttle pickup toke too long from airport. It was confusing to find OnRoutes shuttle for easyrentcars . Also tried to get refuel charge waived because we were exhausted from drive through storm sat April 27 but service person cannot cause of company policy so we had to go back out in bad weather and refuel and got stuck on way back to return car. this ruined my good feeling about this company.

Great car to ride, great service from the staff. Robert

When i returned the car, the guy found a miniscule chip in the windshield and a small ding on the hood of the car. I told him that i recalled hearing something bing off the windshield when i was driving but did not see or think anything of it. I did not recall a stone/pebble hitting the roof of the car. I was told that i had to put in an insurance claim. Very disappointed in their customer service.

The pickup and the car itself were fine. It would have been good to have information about nearby gas stations where we could have filled up before dropping off the car, because we couldn't find any close by when we were returning the car, and didn't have time to go looking around. Also, it would have been good to know that we could drop off the keys with the front desk of the hotel since we arrived early in the morning before Zoom staff was on duty.

Like: Good value, professional service, timely and courteous.
Dislike: Not in terminal

Like: Received a great up grade for free

Best rental I’ve ever had. Very accommodating as we got there and didn’t have our sedan so they upgraded us to a Jeep for no extra charge.

The car was booked and paid for prior to the pick up. When I got there they had no record of the booking in their system. The service lady resolved the discrepancy satisfactorily. This was the second time in 3 months I used Routes and I used it the second time because of very good experience the first time and I would use them again.

Great vehicle, pricing, and customer service. It would have been helpful to have a snow brush in the car. I will definitely use their services again.

Lovely Filipina served me on pick up - we spent a while sharing some trip tips for her upcoming visit to Spain. I trusted Dollar once and, because of that, I chose them again this time - could not have done a better choice! Great car in perfect condition, great service and price - what else can you ask for? Thanks, Dollar, for allowing me to arrive to the award ceremony I was invited for thanks to my last short film, "Kenny Rei and the Spicy Ladies", as a proper star!

That lovely feature of you called Price Drop Protection worked to perfection (once again) and helped me save £35 before I even stepped on my airplane to go to Calgary. Great customer service (as usual) when I had some doubts about the deposit. I will be trusting Easyrentcars.com again in the future, for sure!

Dislike: We got dropped at domestic wing of the airport despite telling the driver we were going back to London. Other than that the service and car were excellent. Will use again

Like: We got an upgrade that really did the trick
Dislike: The unexpected transfer charge $300 at the end of the trip, we thought it was already in the charges.

We didn't actually see anyone from MEX. It turned out that we were renting from 2 brothers I think calling themselves Zoom Rentacar. It was in an off-airport hotel lobby. When I arrived, they charged me about $10/day to take the car out of Alberta to BC. When I complained about this they showed me some sort of boilerplate language on the booking that mentioned taking the car out of Ontario and said that this applied to Alberta also although it never mentioned that anywhere. The inside windshield of the car looked like they cleaned it with a muddy rag. The windshield washing fluid was empty and we had to stop to clean the inside windshield and to buy a gallon of washer fluid, a necessity when driving on winter roads.

The counter staff was very helpful in all aspects of the rental.

Like: The young lady who helped me what I arrived, was wonderful. She was helpful and apologetic about the delay
Dislike: There was one employee I talked to on the phone a number of times and she kept giving me wrong information. I had problems with my airline and this employee added to my stress.

Outstanding service. Very friendly and easy to do biz with.

Were upgraded due to lack of original car. Very good ride.

Routes seemed to be a local and very friendly run business. Simple and efficient car hire just what you want after a long haul flight.

Simple to use and at the right price.