“Good value, quality cars, very good customer service.”
About Alamo:9.0/10
Alamo office at Bristol airport a little bit of a treck and not the easiest to find. Friendly and helpful member of staff who guided me over the phone to the Alamo office.
Hire car sign not well signed on entry to East Mids Airport, very small print on sign indicating left at first roundabout. Bigger sign/ print would help.
staff were really excellent and the process smooth. The pick up was about 8 minutes walk form airport - and was told shuttle would take 15-20 mins to arrive so maybe not so good if mobility problems
The plus point was that the car we'd opted for wasn't available so we got a bigger one. Thankfully I know how to drive an Automatic (I'd booked a manual).
The list of minus points is, alas, much longer. The phone number on our Rental Confirmation was for a company called Green Motion (which wasn't a name I'd seen on the booking platform or on any of our documentation). The lift from the airport to the office was very prompt and the driver was pleasant but the office is in the back of a Motel/Hostel. I felt very uncomfortable back there. Then the insurance options were presented and the huge deposit required in order to forego the insurance cost. There was no option but to take the high daily insurance cost. The £50 deposit is still sitting as "pending" on my credit card despite being told that it'd be refunded on 9th June (i.e. when I handed back the car). The whole experience has made me feel swindled.
Attempts were made to upsell me to a car I clearly didn't need: "Since there's 2 of you a bigger car might be better" What?! It was a fairly aggressive upsell and along with the usual insurance nonsense, showed disdain for the customer
Car was in the same class as booked, clean inside a little less so on the outside but still acceptable. Shuttle transfer service was efficient, Counter service staff were also polite and efficient (a technical printer problem added 5 minutes to what would otherwise have been a sub-10 minute collection. Drop off was super efficient as was return shuttle to terminal (a 3 minute ride). Overall, exceeded my expectation and was excellent value for money. Would recommend.
Car was great. Limited milage could have had some options. Something to confirm how many ltrs the petrol tank can take, would be helpful, to be able to fill to say 50%.
About QEEQ:10.0/10
Realy easy to book online. Insurance options clear.
However - Not aware of milage limitations until we picked up.
Wish staff had run through basics like lights/ petrol access, etc
“Positive experience started with an inconvenience.”
About GREEN MOTION:8.7/10
The opening times on the website are from 6am to 9pm. I booked a car few days before the pick-up at 7am but no-one showed up before 7.30am. The emergency number wasn't working so we didn't get the shuttle at the airport and we could not be sure that anyone would show up. Apparently our booking wasn't on the system the day before. The employee upgraded our car to apologise for the inconvenience.
About QEEQ:10.0/10
Best value for money offer. I'm not sure our booking was covered by the price drop protection since I had no confirmation of the activation. The opening times of the car rental were wrong so we couldn't get the shuttle from the airport. Our booking did not appear in the car rental system so we had to wait.
“Excess charges and dirty car not the car I ordered no space at drop off etc”
About Easirent:2.0/10
Tried to discuss issues but they just were not interested! Only after I lodged negative feedback did they want to discuss - sorry - too late! Never will use again!!!!
The counter staff were helpful and friendly, however the driver who picked us up and dropped us off at the airport had no customer service at all. He did not greet us or converse with us. Also I noted when waiting at pickup at airport and on return to pickup point that he did not assist any customers when removing their luggage from the back of the vehicle. One customer had a mobility scooter and had to remove it on his own as the driver did not attempt to help. Due to this reason I would not recommend the Green motion company for car hire.
The pick up was from Green Motion car and van rental. The name Ace Rent a Car never appeared anywhere and wasn't on the shuttle bus that collected me. It would have made pick up quicker and easier if there were clear instructions on where to meet the shuttle bus.
“Happy with mostly everything apart from the cleanliness of the vehicle. Wasn't impressive.”
About Easirent:7.7/10
On returning the car I stopped in Farrington to top up fuel when car wouldn’t start. Due to the car running out of Adblu I wasn’t able to start car. I called office which then was asjed to buy and topup Adblu. On doing this the car still didn’t start so RAC had to be called. This cause a lot of stress as I had a 6 mth, 4 year & 6 year old and a flight that day. This is something that should of been checked before hiring a vehicle.
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