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Live Chat Email Us Service Code: 5430665219


Average rating on ACE at Bristol Airport: 9.0 /10


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Compact | Ford Focus or similar
Reviewed: Sat, Aug 24, 2019
“Good pickup and drop off no problems car was in good condition happy with everything.”
About ACE: 9.7 /10
Happy with car, counter staff very helpful and overall experience very good.
About QEEQ: 8.0 /10
Booking platform not too difficult to use so no issues.


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Compact | Ford Focus or similar
Reviewed: Mon, Aug 5, 2019
About ACE: 5.3 /10
Office not open in the morning as promised. So had to leave the keys. Then returned to Afghanistan to find they had charged me 400 for damage to tyres and cleaning the car!!! Absolute rip off. I was warned by others when I told them who I rented the car from and they were correct. I would advise everyone to stay clear of this company. Green motion - not even the company I was expected to be renting from as no mention ANYEHERE of this.

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Mini | Fiat 500 or similar
Reviewed: Sun, Jul 28, 2019
“Short break”
About ACE: 8.7 /10
The counter staff were helpful and friendly, however the driver who picked us up and dropped us off at the airport had no customer service at all. He did not greet us or converse with us. Also I noted when waiting at pickup at airport and on return to pickup point that he did not assist any customers when removing their luggage from the back of the vehicle. One customer had a mobility scooter and had to remove it on his own as the driver did not attempt to help. Due to this reason I would not recommend the Green motion company for car hire.
About QEEQ: 8.0 /10


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Mini | Fiat 500 or similar
Reviewed: Wed, Jul 17, 2019
“Exceeded expectations”
About ACE: 8.3 /10
Car was in the same class as booked, clean inside a little less so on the outside but still acceptable. Shuttle transfer service was efficient, Counter service staff were also polite and efficient (a technical printer problem added 5 minutes to what would otherwise have been a sub-10 minute collection. Drop off was super efficient as was return shuttle to terminal (a 3 minute ride). Overall, exceeded my expectation and was excellent value for money. Would recommend.
About QEEQ: 10.0 /10

Jane M

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Mini | Fiat 500 or similar
Reviewed: Wed, Jul 10, 2019
“Easy booking, great car and value for money.”
About ACE: 9.7 /10
Car was great. Limited milage could have had some options. Something to confirm how many ltrs the petrol tank can take, would be helpful, to be able to fill to say 50%.
About QEEQ: 10.0 /10
Realy easy to book online. Insurance options clear. However - Not aware of milage limitations until we picked up. Wish staff had run through basics like lights/ petrol access, etc

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Economy | Ford Fiesta or similar
Reviewed: Sun, Jul 7, 2019
“Better than expected”
About ACE: 9.7 /10
My flight was delayed and Greenmotion had no problem staying open late to wait for me.
About QEEQ: 10.0 /10


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Economy | Ford Fiesta or similar
Reviewed: Sat, Jul 6, 2019
“Excellent value for money and easy”
About ACE: 8.7 /10
The pick up was from Green Motion car and van rental. The name Ace Rent a Car never appeared anywhere and wasn't on the shuttle bus that collected me. It would have made pick up quicker and easier if there were clear instructions on where to meet the shuttle bus.
About QEEQ: 10.0 /10


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Economy | Ford Fiesta or similar
Reviewed: Fri, Jun 21, 2019
“Great car, great value for money and friendly staff.”
About ACE: 10.0 /10
Counter staff were very helpful, car was immaculate and they gave clear instructions where to go after ringing them once arrived at airport.
About QEEQ: 10.0 /10
Very user friendly. Maybe advice that a call to the company was needed upon arrival/instructions.

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Economy | Ford Fiesta or similar
Reviewed: Wed, Jun 12, 2019
“Why all the different company names”
About ACE: 8.7 /10
The plus point was that the car we'd opted for wasn't available so we got a bigger one. Thankfully I know how to drive an Automatic (I'd booked a manual). The list of minus points is, alas, much longer. The phone number on our Rental Confirmation was for a company called Green Motion (which wasn't a name I'd seen on the booking platform or on any of our documentation). The lift from the airport to the office was very prompt and the driver was pleasant but the office is in the back of a Motel/Hostel. I felt very uncomfortable back there. Then the insurance options were presented and the huge deposit required in order to forego the insurance cost. There was no option but to take the high daily insurance cost. The £50 deposit is still sitting as "pending" on my credit card despite being told that it'd be refunded on 9th June (i.e. when I handed back the car). The whole experience has made me feel swindled.


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Mini | Fiat 500 or similar
Reviewed: Wed, May 8, 2019
“Great service at a great price”
About ACE: 9.7 /10
Excellent as always. Does what it says on the tin.
About QEEQ: 10.0 /10
Great service easy to use.


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Economy | Ford Fiesta or similar
Reviewed: Sat, Apr 6, 2019
“Too many company names involved for 1 car hire..EasyRent, Ace and GreenMotion. Confusing.”
About ACE: 8.7 /10
Green Motion was very efficient
About QEEQ: 10.0 /10


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Economy | Ford Fiesta or similar
Reviewed: Mon, Sep 24, 2018
“Good experiênce”
About ACE: 8.8 /10
Like: The staff
Dislike: The car itself. I did not felt very safe driving that car. It might have some mechanical problem.


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Economy | Ford Fiesta or similar
Reviewed: Sat, Aug 11, 2018
“Excellent Service”
About ACE: 9.6 /10
Like: Friendly service, easy pick up and drop off will definitely use again and recommend to friends

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