CAR RENTAL REVIEWS ON BUDGET IN BRISTOL

Great car - modern and clean, drove well.

See above - love the price job feature!

Counter staff weren't aware of Easyrentcars so some initial confufsion when I arrived.

Fairly straightforward.

I had to wait and call twice for the operator at desk, because empty

Not so clear the whole process about insurance at booking time

I haven’t received my holding deposit back yet and I’m waiting on that. I was told at the counter that it would have been better to book direct through budget yet when I initially tried to book direct, the price was massively higher than easyrentcars. So I suggest that you either lower your prices to help people come straight to you or advise your staff to not make customers feel guilty for not booking direct.

Got given a Skoda Octavia which was OK. The counter staff however, were brusque to the point of being rude, we got told off like school children for a small amount of dirt on the floor carpets. Also, this branch of Budget charged us £100 for an additional driver when another Budget branch in Bristol did not charge my brother in law any extra fee for an additional driver for his rental for this same trip. Overall, I will not book with this branch of Budget again.

Being able to use a debit card for the holding fee was very helpful, however could be more clearly communicated.

I prepaid £60.40 for the rental. On arrival I added another driver and informed on this cost. However after returning the vehicle I was sent an receipt of charges that totaled £146.62. Rental Charges £51.37 Fees and Surcharges £16.85 Optional Services £27.99 Refuelling Charge £25.97 VAT (20.0%)£ 24.44 My Prepayment showed as £71.50 leaving an outstanding balance of £75.12. I queried the additional costs with Budget as the vehicle was full on return and they agreed to reimburse me £36.15. I am extremely disappointed with this service and unexplained costs and feel I have been ripped off. When I returned the car I was not told my the representative that I would be facing extra costs or explained what I was signing.

The car did have a lot of scuff marks on the duco , that worried us at first. spoke to desk guy and he reassured us they were all considered fair wear and tare... it is always a worry that the inspection person at the other end thinks this as well

Car exceeded expectations because as usual the requested car was not available - this seems to be a theme in the rental industry. Ferrari or similar = Toyota Aygo.

i have been charged unduly. horrible. had to block my card.

Budget staff very friendly. They did however forget to make me sign for the car and walk with me around the car for any damage before I drove away with it!

Very straight forward and good value for money.

It seemed a bigger, better car than I expected. Excellent value, especially as it was a one-way rental. The pick up agent didn't try to upsell me on anything, which was refreshingly unusual.

The car was far bigger- Citroen Berlingo- than the Cactus I requested. It was also a very poor car to drive. Rubbish gears very sensitive to wind , a really poor tank of a car.