PISA CAR RENTAL REVIEWS

Easy process picking up the car and didn’t try to look for excess damage etc. Would use again.

We’re given a refund for a price drop - excellent!

Felt very disappointed with how insurance and other tax charges were applied at point of pick up. What went from reasonably priced rental ended up being expensive. Felt deceived from pricing point of view

My parents collected the car and unbeknown to them were sold some additional insurance, despite saying they didn't need it. The first they knew was a bill in the post when they got home for an additional 180euros. A tad steep when the initial rental cost was only £88. This is in the process of being resolved, hopefully by budget. But beware and make sure you check everything before you sign.

Booked a Mercedes B class estate (or similar) got a Skoda estate which I was told was equal to a Merc... Thought I then agreed for the delta between used fuel and full tank, not a full tank so again was fleeced of an extra 50 euros. Price doesn't include VAT which is misleading. Kids' car seat pricing is a con as is the charge for an extra driver...

Customer service was good.

The status of the car and the car itself were below my expectations. It was a Fiat Qubo which has central-locking problems and i had to go back to the pick-up location twice. Also it was not the kind of car that i had requested for.

None

The car was said by the staff to have a full tank but it was only at 80%.In addition when picking up the car there were too few counter staff . All else was fine withe drop off staff excellent.

All went well and so no comment needed.

La voiture était abîmé et déclare au moment du retrait mais sans photo car plus de batteries et à la restitution ils n’acceptait pas le fait que on me l’avait donné dans l'état

The instructions suggested that the office was in the arrivals area at the airport. It was not! That resulted in a lot of asking around as the rental company was not listed on a big board as operating from a another off airport location. Very frustrating!

I booked a small car and was given a medium sized one but was not charged extra.Would have preferred small car.

Very good and got a price drop too

I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.

I think the above says it all. Almost 3 hour wait and no apology from anyone , terrible organisation and then got charged 40 quid extra for a quarter tank of petrol for a car that costs 50 pounds to fill up.

Машина новая, 7 тыс пробега, чистая, машину получили быстро

Цены самые низкие, на наши вопросы отвечали быстро, было снижение цены и нам вернули деньги на карту

The car was of good quality, however a warning light continuously sounded as an oil change/top up was due. The car was not clean upon pick up. Europcar pick up service was a disaster. We had to queue for over two hours just to pick up the car, with no explanation or offer of compensation. There was not an unsurprisingly large amount of people in the queue - rather there were only two members of staff (there were 8 desk areas) who were very slow. This was completely unacceptable and I will not book with Europcar in the future.

No problems with the booking platform

“Car” a lot bigger than expected - given a Fiat Ducato (9 seats) rather than the advertised VW Caravelle (7 seats) “or similar”. In my view 9 seaters should be in a different category - unbelievable that something like a Ford Galaxy is in the same set of ACRISS/SIPP codes as a massive Ducato! Asked but they did not have any smaller 7 seater available. Very challenging to drive and park due to the excessive size. Long wait in queue at pickup, but staff friendly and to their credit they didn’t do a hard sell on extra insurance when I explained I already had other excess cover. Also good that they didn’t try the usual hire company trick of trying to charge for spurious damages on drop off (it already had a lot of existing scratches)

The counter staff at the airport were delightful. Warm friendly and helpful and very efficient.

Not particular to Scicily but the pick up process should be quicker if all the conditions have been pre-agreed on line

Staff as usual trying to sell you lots of extras.

Yes, car exceeded my expectations as we got a brand new Smart for 2. If we had had any luggage this car would not have been good, but given we travelled light it was great.

We often use Sicily By Car while we fligh every 3 à 4 weeks to Pisa or Florence.