“Great service, car in good condition, very competitive price.”
About MEX:9.7/10
Great service, car in good condition, flexible and no pushy insurance upsell. There was someone waiting for us at the airport with our names to pick us up - everything went fast and smooth.
About QEEQ:10.0/10
Booking smooth as usually. Great prices and easy comparison with other suppliers.
“Very great experience with EasyRentCars service and Fara service”
About FARA:9.7/10
Excellence service. The lady driver very helpful and friendly. She assist us to pick up our luggage at locker area and drop us at airport. The guy that at the counter explain the contract with us and speed of pick up and drop off process very fast. HIGHLY RECOMMEND.
About QEEQ:10.0/10
Good service to Mike. As I had live chat with him to inform that my flight will delay. He helps me to call the car supplier company to hold the car first as i was unable to call at that moment. Thank you.
We waited a bit at the airport for the shuttle to arrive at pick up. Car was in good condition with all defects marked with stickers. It was a Hyundai i10 which took two 24 inch long suitcases in its boot. Fuel consumption was at about 5.7L/100km and it was quite sufficient for winter driving on highways and main roads.
About QEEQ:10.0/10
Speedy response for help request with wrong booking, nice!
“Excellent ...great customer service. Would definitely recommend Lotus and easyrentcars”
About Lotus:9.3/10
Lotus were superb. Very helpful on pick up, couldn't do enough for us. On return, I filled up the car around 50 Kilometers away. When I got back to the airport, I tried to top up the fuel to full, but there was issues at both garages I tried with accepting UK credit cards. Other travels were also having issues, pumps were not manned. So, I returned the car 85 % full. The guy at Lotus said 'don't worry, you tried, there will be no charge'. If this was the USA I would have been charged a full tank. Thanks you Lotus.
Counter staff at Lotus were extremely helpful and didn't unnecessarily push and extra insurance. They gave great tips on where to visit, as well as a thorough explanation of the rules of the road in Iceland. They don't look to charge you for hidden costs and return was painless with no worrying about car condition involved. Superb service - other car rental companies should take note and learn from Lotus.
Fara are a great car hire company. Someone answered the phone straight away. We were picked up in about 10-15 mins. The car was immaculate and the counter staff were very friendly.
About QEEQ:10.0/10
This is the second time we’ve used EasyRentCars. The booking process is easy and the information is all there.
“More experience - face up to the untruthful counter staff and unreliability rental car company”
About Lotus:6.0/10
It is the worse car rental company in my travelling journey up to now!!
Unreliability - I was booked a diesel used car for ten days more journey half-year before in order to economy fuel consumption , but only a gasoline car to be chosen....
Untruthful - The staff mislead much compensated cost instead of the fact as some damage to be found!
About QEEQ:8.0/10
It is so easy to use for booking platform and many variety cars to be chosen.
There is prompt service and helpful to provide insurance claims form to get ride of my problem.
Not realising that the pick up location is outside the airport and waiting for transportation. Disappointing to have been given a different car to our selection.
“Rental company unprofessional, not responsible and not service oriented.”
About PROCAR RENTAL:7.0/10
Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind?
Car remote got cranky after the first few days. Thought was due to weak battery.
On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works.
On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk.
Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start.
Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude).
Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt.
Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later.
Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.
The car was brand new with just few hundred kilometers on the odometer. All details were duly informed. No hassle either at the time of pick up or drop off. A paid cab was also arranged post the drop off.
Very nice car rental company in Iceland. Recommand for everyone ! We reserved an toyota Yaris, but we got a Kia Rio. No big difference for us. The reception is very nice and helpful. The car is in excellent status and property.
About QEEQ:10.0/10
Love easyrentcars! The auto rebooking service is working ! It saved me 15 euro for my rent. The service client reply my email very quick and with very clear answer. Recommand to everyone
“quick easy and competitively priced, will be using again”
About Lotus:9.7/10
friendly and efficient staff.
nice car - free upgrade.
quick and easy pick up and drop off.
only point they could improve on was cleanliness and condition of child seats, one was quite dirty and another one was missing 4 point harness. resolved promptly though.
got the car as advertised and not an 'equivalent', which was perfect
About QEEQ:8.0/10
had to change time of pick up due to flight change. Had to cancel whole booking and start again, as customer service said that amendment to booking couldn't be made, which was a pain. However, it worked out slightly cheaper for a longer rental ?!
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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