Iceland

Had to wait 10 minutes for the pick-up service, but the drop-off was relatively quick. Overall service was average, with some upselling involved. Definitely not up to the best standards.

Service attitude is indifferent. We returned the car in the evening, and since the rental company is not located at the airport and we had a flight early the next morning, we inquired if we could take the shuttle to the airport the next day. They bluntly and coldly replied 'no'. Terrible service!

The first time I felt cheated by a car rental, it's very frustrating. When we picked up the car, they didn't inform us about any road conditions. They didn’t inspect the car with us either, so we didn’t realize that there were no spare tire or any tools like a jack. We got stuck in the snow on a mountain without a shovel or other tools and were trapped in the car for two hours. Although we had full insurance, it didn’t cover roadside assistance. When we called for help, they wanted to charge us 650 euros. Luckily, a kind person helped us. We called to cancel the roadside assistance within 20 minutes, but they insisted on charging us, claiming the rescuers had already set out. When returning the car, they demanded a basic rescue fee of 35,000 ISK. As I argued with them, they directly charged my credit card without my consent and forced me to sign, then hurried us to the airport. Such terrible service; I spent 9000 yuan on this rental and got awful service in return. It was a very distressing experience and I’m very disappointed.

It will be better if the staff tell us about the tunnel fee when we pick up the car

wait too long to get the car. From departure gate, I spend almost 20 minutes to try to search for the person who pick me up for the car. After successful find that person, he ask me to wait for 15 min, he send other to et the car, after 15 min, he ask me to wait another 15 min , because there is anothetr person who wait them for almost 1.5 hour already. then after that, he send that person to pick up the car, ask me to wait another 15 min. end out I only successful reach there collection center after 1.5 hours. then take another 20 min to collect my car. When return car, they say got provide transfer to airport every 15 min, but end out I am waiting for 45 min for the transfer. conclusion, there is only one person there who incharge for pick up at airport, drive me to the car collection center, send people to airport from collection center. How can be done in 15 min for pick up and retuen. you need to expect at least 3 times of the times.

Very easy to compare and book a car. insurance also cheaper than those sell at counter.