27 Car Rental Brands at Keflavik Airport (KEF)

Reviewed: March 22, 2020

It is the worse car rental company in my travelling journey up to now!! Unreliability - I was booked a diesel used car for ten days more journey half-year before in order to economy fuel consumption , but only a gasoline car to be chosen.... Untruthful - The staff mislead much compensated cost instead of the fact as some damage to be found!

Reviewed: December 5, 2019

Lotus were superb. Very helpful on pick up, couldn't do enough for us. On return, I filled up the car around 50 Kilometers away. When I got back to the airport, I tried to top up the fuel to full, but there was issues at both garages I tried with accepting UK credit cards. Other travels were also having issues, pumps were not manned. So, I returned the car 85 % full. The guy at Lotus said 'don't worry, you tried, there will be no charge'. If this was the USA I would have been charged a full tank. Thanks you Lotus.

Reviewed: November 4, 2019

friendly and efficient staff. nice car - free upgrade. quick and easy pick up and drop off. only point they could improve on was cleanliness and condition of child seats, one was quite dirty and another one was missing 4 point harness. resolved promptly though.

Reviewed: October 13, 2019

Counter staff at Lotus were extremely helpful and didn't unnecessarily push and extra insurance. They gave great tips on where to visit, as well as a thorough explanation of the rules of the road in Iceland. They don't look to charge you for hidden costs and return was painless with no worrying about car condition involved. Superb service - other car rental companies should take note and learn from Lotus.

Reviewed: September 3, 2019

Great experience. Gregory provided great customer service. would definitely book with them again.

Reviewed: March 8, 2020

Fara are a great car hire company. Someone answered the phone straight away. We were picked up in about 10-15 mins. The car was immaculate and the counter staff were very friendly.

Reviewed: March 4, 2020

The staffs are helpful. We got free GPS and WiFi which are a great deal.

Reviewed: December 24, 2019

Excellence service. The lady driver very helpful and friendly. She assist us to pick up our luggage at locker area and drop us at airport. The guy that at the counter explain the contract with us and speed of pick up and drop off process very fast. HIGHLY RECOMMEND.

Reviewed: August 12, 2018

Like: The staff, very friendly, car condition, Car facilities
Dislike: Nothing

Reviewed: February 25, 2020

Car had a lot of smaller dents and scares. For the rest all well, no additional comments.

Reviewed: July 31, 2019

フロントワイパーのゴムがボロボロになっていて、雨の中苦戦しましが、3日目にN1の店員さんにハーツの近くの店舗を教えてもらい助かりました。交換後は快適なセルフドライブでリングロードを完走できました

Reviewed: June 4, 2019

Some of the small cars were a little banged up or missing hubcaps. On the exterior, ours was fine, but they left trash in the back floorboard! I guess we got what we paid for.

Reviewed: February 20, 2020

We waited a bit at the airport for the shuttle to arrive at pick up. Car was in good condition with all defects marked with stickers. It was a Hyundai i10 which took two 24 inch long suitcases in its boot. Fuel consumption was at about 5.7L/100km and it was quite sufficient for winter driving on highways and main roads.

Reviewed: January 30, 2020

Good

Reviewed: November 22, 2019

It will be better if the staff tell us about the tunnel fee when we pick up the car

Reviewed: October 12, 2019

Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind? Car remote got cranky after the first few days. Thought was due to weak battery. On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works. On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk. Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start. Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude). Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt. Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later. Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.

Reviewed: September 18, 2019

wait too long to get the car. From departure gate, I spend almost 20 minutes to try to search for the person who pick me up for the car. After successful find that person, he ask me to wait for 15 min, he send other to et the car, after 15 min, he ask me to wait another 15 min , because there is anothetr person who wait them for almost 1.5 hour already. then after that, he send that person to pick up the car, ask me to wait another 15 min. end out I only successful reach there collection center after 1.5 hours. then take another 20 min to collect my car. When return car, they say got provide transfer to airport every 15 min, but end out I am waiting for 45 min for the transfer. conclusion, there is only one person there who incharge for pick up at airport, drive me to the car collection center, send people to airport from collection center. How can be done in 15 min for pick up and retuen. you need to expect at least 3 times of the times.

Reviewed: February 13, 2020

Great people work there. Everything was perfect exept one thing - radio wasn't workin in the car.

Reviewed: February 8, 2020

The car wasn’t the Fiat 500 we had hoped for. But the Toyota Yaris they have us was brilliant! Lovely reception area with hot drinks.

Reviewed: December 12, 2019

Process was smooth and pleasant all round.

Reviewed: October 9, 2019

We had to change first car as we felt it was not reliable ,car was changed and that car was brought to us and that car was fine

Reviewed: September 30, 2019

Still did not get any official paper about my closed booking, still hola a lot of money on my bank account without any reason, no documents, just really terrible.

Reviewed: January 15, 2020

Great service, car in good condition, flexible and no pushy insurance upsell. There was someone waiting for us at the airport with our names to pick us up - everything went fast and smooth.

Reviewed: August 13, 2019

Company took money- but didn’t end up having the car and actually said there is not one on the whole island- took two hours of calling around finally found an old very larg diesel truck like vehicle had over 205k miles no a/c no gps.

Reviewed: January 3, 2020

got the car as advertised and not an 'equivalent', which was perfect

Reviewed: June 4, 2019

The pick up service was excellent and very quick. We were surprised how nice the car was as well and that the car had a GPS.

Reviewed: December 15, 2019

Not realising that the pick up location is outside the airport and waiting for transportation. Disappointing to have been given a different car to our selection.

Reviewed: October 14, 2019

Very nice car rental company in Iceland. Recommand for everyone ! We reserved an toyota Yaris, but we got a Kia Rio. No big difference for us. The reception is very nice and helpful. The car is in excellent status and property.

Reviewed: September 26, 2019

Great customer service by Goldcar. Very helpful staff and amazing response.

Reviewed: September 14, 2019

The pick up time was 8 am the erp showed up at 910 and told me he did not have to answer me sa to why he was late he looked hung over

Reviewed: August 27, 2019

When we received the car, it had only a quarter of the fuel tank filled and it was pretty dirty on the outside. When we came to drop off the car, there was no one in the office for about 10 minutes.

Reviewed: July 6, 2019

Had no problems - car was as expected. Office was easy to find - shuttle bus stopped almost outside door! Staff were very pleasant and helpful. Would use again.

Reviewed: October 14, 2019

The car was brand new with just few hundred kilometers on the odometer. All details were duly informed. No hassle either at the time of pick up or drop off. A paid cab was also arranged post the drop off.

Reviewed: May 11, 2019

The car is very new and in good condition.

Reviewed: September 12, 2019

We waited almost 2 hours to pick up the vehicle. Very disorganized office

Reviewed: September 5, 2019

The car was pretty average and had 135000 km on it. The guy at pick up counter was forcing us to buy insurance and was telling us all sorts of stories about sand storm and accidents. Which was bit too much.

Reviewed: August 14, 2019

Terrible service at car pick-up, ignorant personel, very rude and unprofessional. Had to wait for manager to come and finish the procedure. At the end we received extremely dirty and old car - over 130k km.

Reviewed: July 14, 2019

This car and the whole renting process were easy and wonderful!

Reviewed: July 11, 2019

Car was perfectly adequate But rental agreement refers to Avis for airport rental logistics ( there is also Payless sign below Avis) After long wait agent states that this is wrong location and Payless renters have to do all the paperwork at pickup location

Reviewed: April 1, 2019

Service was pretty good but the car we received was really quite old and worn out, had quite a bit of damage to it when we collected. Decent value for money conpared to prices of other companies with suv’s but probably the worst condition hire car i have ever used.

Reviewed: September 2, 2019

We loved renting with route 1

Reviewed: August 26, 2019

We had to wait when picking up the car because there were a lot of people. Kia isn‘t my favourite car. Big choice of child seats. I liked the video documentation of the car‘s state.

Reviewed: June 26, 2019

The car was pretty beat up. Supposedly an upgrade that I should not have agreed to. The car has so many dents and rattles. Worst rental car I have ever rented.

Reviewed: June 12, 2019

Their services were excellent.

Reviewed: June 11, 2019

The "prepaid fuel" option was quite misleading, the staff suggested was going to be cheaper - which is only the case when the full tank is actually used. It felt like a try to squeeze extra money.

Reviewed: March 18, 2019

I told the counter guy about those problems and he refused to exchange the vehicle.

Reviewed: August 25, 2019

It wasn't obvious where the car hire depots were - the symbol in the airport was a car with a key above and we were not sure we were following the correct signs. The girl at desk was not happy that I didn't take any additional insurance policy. I chose a policy on the website that I thought covered everything I might encounter but she advised it didn't cover for natural disasters. I chose not to pay for this as the areas she indicated there might be a problem I wasn't going to visit.

Reviewed: April 3, 2019

The only comment I can make is a mix up on paper work. At one point we were expecting a Hyundai I35 and ended up with a VW polo. Though this car served our purpose well it may have been nice to have that little more space.

Reviewed: January 30, 2019

Finding the drop-off was not easy, going round in circles trying to find it, once found then had a 500m walk back to the terminal with large luggage in tow through snow.

Reviewed: January 17, 2019

Budget is great other than drop off which I think is trick at that airport in general.

Reviewed: September 13, 2018

Like: The sales representative was very welcoming and very friendly and give a lot of useful tips.
Dislike: The car was a little worn down and had previous damage on it. I saw some rental agencies put stickers to previous damages to clearly mark what is known to the agency. I would very much appreciate if Budget did the same.

Reviewed: August 6, 2019

一部のサイトでは空港受け取りとなっているが、実際には送迎シャトルで移動する必要がある(ただしとても近い)。シャトルにはGlobal Rent a Carの表示があるが、降りるとどこにも看板がなく、atakだか他の会社が代行している様子。一応建物の自動ドアにはA4の紙でGlobalRentaCarのロゴが貼ってある

Reviewed: July 27, 2019

Everything is good. Fast receiving and return.

Reviewed: January 30, 2019

Fantastic 4x4 car and great service once we'd been driven for 10 mins to office. We had to call the number to get picked up when arrived at Airport and taken to their office, which was not clear on the instructions.

Reviewed: July 26, 2019

I got a good vehicle, a Suzuki Jiminy, although it was barely large enough for our luggage. The car performed well but was very expensive. I realize everything in Iceland in the summer is expensive though.

Reviewed: July 18, 2019

Would have liked the car listed (VW Caddy) instead of similar model (Ford Transit). Price was very high, but maybe normal for Iceland?

Reviewed: September 3, 2018

Like: simple and quick service
Dislike: nothing

Reviewed: June 12, 2019

Professional staff and big selection!

Reviewed: May 23, 2019

We were confused that Rhodium was not sign posted anywhere. A member of airport staff had to tell us to go to Gold Cars. Otherwise all was well however I would have liked someone to receive the vehicle back from us to confirm that there would be no damages charges.

Reviewed: June 29, 2019

The pick-up process seems outdated. With all the information already provided to Easyrentcars, I was surprised to need to provide all the information again. Also, the car was quite old (around 60,000km) and had multiple bumps on all sides and a few broken interior elements - so was not too pleasant overall.

Reviewed: June 6, 2019

I was charged £170 for windscreen damage that did not happen in my rental but they would not listen - very poor!!

Reviewed: May 2, 2019

The car I rented outside was not clean and had many damage when I picked up was cold weather, strong wind and snowing hardly ( I had just arrived Iceland). They had 2 customers in hurry so I could not check anything and I didn’t got GPS that I requested on email I thought it should be prepared for me in car already and they went away from office already too I asked them when I returned car they said I should told before pick up car!!! I sure I didn’t made car new damage if they will not charge me after they may me fair car and fair care.

Reviewed: April 9, 2019

1. Provide unresonalble class of the car, the land rover should be Premium SUV class and it is not the same as nissan xtrail. The car price of Land rover could be 2 or 3 times higher than Xtrail how can AVIS put it in the same class? this is unfair for customer! 2. Provide mulfunction car to customer. Your staff said The Nissan Xtrail car is the brand new one that use only 8000 km. But it show speed fault. The car speed that was checked with speed limit on the road has 10km/h different from the speed shown in the car instrument panel. This caused me a lot problem for controling speed and it delay my trip a lot! 3. Your staff lied to me that the car don’t have built in GPS so i need to add more cost to borrow the GPS from AVIS but actually there is in the CAR! This make me feel very bad that AVIS is unreliable and untrustable. From these 3 reasons, I won’t use your service again and won’t recommend anybody to use your brand.

Reviewed: July 30, 2018

Like: the service, they were helpful.