VENEZIA AIRPORT CAR RENTAL REVIEWS

Only issue was the regular pick up location was closed. We didn’t know about this till we had arrived at the published pick up location . Meant having to spend another 10-15 minutes to get to the temporary pick up point. Would have been good to have known about this is advance!

Quick car pick up and drop off, no pressure to buy additional stuff, received Great, almost brand new car with low mileage. Received car with full tank of gas, which is not always the standard with rental companies at VCE.

Keep prices low for value oriented customers. And keep up the good work.

I clarified prior to booking the car to make sure that I can drive the car into Bosnia and I even clarified again when I picked up the car. Everyone said there won't be any issues, but I was not able to enter Bosnia when I came to the boarder. It's in the law that a original green card is needed to enter Bosnia. Alamo just gave me a copy and said it will be good enough. I had to leave the car and get a taxi to Bosnia and rent another car. I do want a refund on the car.

Given lower category of car and no one cared. Staff didn't care and were not helpful in sorting out our problems. Car dirty. Terrible car to drive.

Car pickup and drop off process was quick and smooth. No games, no frivolous charges that you sometimes get with the startup car rental companies. From my multiple experiences with car rentals in Italy, I've concluded that it's best to rent from known brands, even if it costs a little more.

I will continue to use easyrentcars, as long as I find value with their car selection.

Hard to find the right place for shuttle pickup

Good car, clean

Simple straightforward process

45mn pour récupérer le véhicule

They made us wait for more than an hour and didn’t have the car on hand ... finally gave us a upgrade wich was good. Service was terrible the girl that dis the booking was super rude and that just the beginning...

Counter staff were horrendous. We had planned on adding a driver and potentially taking out extra insurance. The counter staff scoffed at us when she found out we ordered a panda. "good luck" was the response when she saw the buggy and intimated it would never fit. She also used the words "up sell" constantly without giving any insight into what we were getting in the up sell, just that we had to have it in order to get xxx. I work in tech sales and I would never ever tell a client "oh in order to get xxx you need to buy an upsell" invest in a consultative sales team. If the staff had of said something like "we can't offer xxx on the base package unfortunately, but we can upgrade you for £xx and you will be able to get what you want plus all these other benefits" the experience would have been far better.

We didn’t get what we expected , we wanted to drive a 500 or similar , and we got a panda due to availability

At first on reading the pick up details (Venice airport)I was a little sceptical.. but I followed the instructions and he pick up shuttle arrived in minutes. A short drive to the office and the the rental process was straight forward with great staff making life easy.The car was as expected and in excellent condition.

Booking process was very easy and did not have any reason to contact Easyrentcars there after.

We had booked a small van with a standart transmission because there was 4 of us with a lot of big luggage. When we got there, they only had a small van with an automatic transmission and they wanted to charge us $25.00 Euro per day extra. We ended up getting a SUV that barely fit all of our luggage. It was not what we asked for!

Easy and very helpful

With Hertz no problem, good professionals.

Polite and friendly at pick up and drop off

Terrible customer service at the airport. Changed my vehicle for something I did not order online. They never answered my calls

Great experience; free shuttle to/from airport, no queue at pick up and speedy friendly service. Being away from airport made first few miles on wrong side of the road easy. Car as promised. Overall highly recommended.

We waited a long time to pick up the car. When returning, the parking garage where we told to return it was full and it took a long time to straighten out where to go.

I loved how they emailed me when they found a better price!

The car was sufficient. I only needed a small car. I am not a fan of Smart cars but it was okay.

It worked out very well. The price was right. The insurance offered was good. I am a satisfied customer.