QEEQ

Terrible

About EZU: 5.0 /10
We waited at the airport for more than an hour as they sent the shuttle to Christchurch even after checking our booking, we had to call them more than 10 times to get a ride from the airport to the rental place. the most worst part it was my birthday and clearly told them about it. When we arrived at the rental place they said they don't have the car we have booked so we have to compromise with old Toyota Highlander. Reception lady said they can refund our money or take highlander or YOU NEED TO PAY $70 MORE to take the same car you booked as the price is gone up. (discount has been taken of). We said We booked in an advance and paid for it but was told we booked through different website and they do not care. We had to pay $70 extra to rent the same car we booked in advance and which was already paid. Moreover We struggled for 3 hours to get everything sorted. Worst service ever. Hope this will change something and hoping to get someone to look into it and at-least apologies.
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Reviewed: Thu, Jul 25, 2019
Medium SUV | Toyota RAV4 or similar

Relevant Reviews on EZU QUEENSTOWN AIRPORT

sameer iyer

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Economy | Toyota Yaris or similar
About EZU: 9.0 /10
It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.
About QEEQ: 9.0 /10
Price drop protector did not work.
Reviewed: Tue, Apr 20, 2021

Pete

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Economy | Toyota Yaris or similar
“Cheap price but premium service”
About EZU: 9.0 /10
Ended up with a bigger car (SUV) which was appreciated. Helpful staff and quick process. Fantastic value for money!
About QEEQ: 9.0 /10
Very easy process and the best price by quite some margin
Reviewed: Fri, Mar 5, 2021

s.ponce

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Economy | Toyota Yaris or similar
About EZU: 9.0 /10
team was great in helping out! thank you ezu team!
About QEEQ: 8.0 /10
Reviewed: Thu, Aug 20, 2020

K.P.Murphy

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Full Size | Toyota Mark X or similar
“if i had my s#%* together it would have been smooth as.”
About EZU: 8.0 /10
Pick up was weird as nobody new what van or company was picking us up. i called them twice and the van was at the airport all along with a little EZU on the windscreen which wasn't visible. The staff were very helpful. I had left my drivers license on my scanner at work so they waited until i could organise a temporary one and dropped me off and picked me up to do this. They gave us water and laughed and sympathized. While the car wasn't the MARK X it was close enough. Drop off was easy as. I will definitely use these guys again
About QEEQ: 8.0 /10
a fabulous way to book
Reviewed: Wed, Aug 19, 2020

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Medium SUV | Honda CR-V or similar
“Good”
About EZU: 7.3 /10
Car was not very clean but drives well.
About QEEQ: 8.0 /10
Reviewed: Thu, Aug 1, 2019

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