Canada Car Rentals

La prise en charge au Complexe Desjardins, à Montréal, est toujours agréable. Service attentionné. J'ai obtenu un surclassement de véhicule et on m'a permis de le remettre à l'aéroport, ce qui m'était très commode.

Couldn't be happier. Staff is excellent, efficient and friendly. There was very little wait time. Highly recommend.

Nothing

But it was great and I was totally happy with the mystery car. The desk told me the mystery carton end up being whatever they have but it save me 30% so it was definitely worth it. I was going to be renting it for a long period of time I made a bit more picky, but this is just for one day work trip.

実際借りれたのはシボレーのSUVでしたが大きさも問題なく、借り出し返却できました。

NA

Tanvir and Lana were both amazing, very personable and generous with their time.

Very happy with the vehicle. Staff were helpful and accommodating. However, we did have a few issues: 1. We were kept waiting a long time for our vehicle, even whilst other customers who came to pick up their vehicle after us were given theirs. 2. Despite insisting on a 4x4 and having been assured, both pre and post rental, that we would be supplied a 4x4, we were almost not given one. Had I not insisted at the time of pickup, our vehicle would have been given to another customer. (It was the last vehicle but one and I heard customer services offer it to another customer before I pointed out to them that I had insisted on a 4x4 and that had been agreed). 3. The QEEQ deal included a free tank of fuel. This caused issues both at pick up and drop off. When I raised it with them, staff at pickup did not appear to be aware of this and did not know how to mark it on the reservation . Staff at drop off therefore initially tried to charge me a tank of fuel, which caused a delay on drop off.

My experience at Routes is always stellar. Terrific customer service, efficient and friendly. The mystery vehicle was awesome! I highly recommend Routes Rental.

Renting process was fluid, fast and courteous , only nice things to say!

ser bilingues o un poco de mas cordialidad ya que hay mas formas para comunicarnos

The staff at Montreal were fantastic. The car was excellent.

Courteous and friendly staff

A ma grande surprise, j'ai pu récupérer la voiture que j'avais loué, personnel accueillant et le retour sans aucun problème.

Car was crashed and making noises underneath.

The service was great but i had to wait for about 20 min to speak with the counter staff since there was already a customer dealing going on.

Car was very good. Spacious and easy to drive. The rental location itself in Toronto airport was hard to find. We spent almost 30 mins trying to find the right location. Drop off was relatively easy.

Service impeccable!!! Rapide, professionnel et aimable

car waas smaller than expected.

Upgrade de la voiture ! Une superbe voiture ! Suréquipée, vraiment parfait pour de longs trajets !

The car had quite a bit of mileage on it, like 50,000km, so it feels pretty worn out.

Très belle voiture, agréable à conduire, accueil chaleureux

I didn't get the car I booked for but the customer service rep was able to get me a jeep witch was great for me.

Horrible customer service. For one, the guy at the pick up didn't seem very motivated. He did not offer additional insurance, or rather he gave more information about it reluctantly. He seemed stressed, like he didn't really have time, and he got more stressed when I asked additional questions. For two, when I had an accident and couldn't return the car, it took 2.5 hours!!! on the phone to clarify things. Had to recall several times and each time got a different information than in the call before let alone the person didn't seem to know what was talked about in the last call. Also, the company said they would call back, which they never did. I had to find out myself bothering other people that things had to be taken care of.

The SurPrice is wonderful in services. The pick-up person is friendly.

You don t want to gire more people in Montreal…. Fucking result

Good value

They charged me more saying that the rates are different from online and argued with me that they can not provide the car to me based on my online booking and they are not responsible for kayak booking. Terrible customer support at the counter.

un temps de récupération anormalement élevé avec des agents complètement dépassés par la situation. remise d'un véhicule électrique alors que j'avais demandé un SUV. Explications données en moins de 5', véhicule déchargé. obligation de modification du parcours pour s'adapter aux bornes de chargement

Très bonne accueil. Je suis arrivée très en avance. Le loueur a tout fait pour que je puisse récupérer mon véhicule avant l'heure prévu. On m'a même proposé un véhicule d'une catégorie bien supérieur mais en étant toute seule j'ai préféré la laisser à d'autres personnes qui étaient 2. On m'a donné une essence au lieu d'une voiture électrique car moins évident pour moi à gérer la voiture électrique donc je suis très satisfaite. Le loueur m'a aussi conseillé sur l'importance de prendre une assurance tout risque sachant que je prenais le véhicule pour au moins 15 jours et que je faisais un road trip. Au moins j'étais rassurée tout au long de ma location. Mais à aucun moment il ne m'a forcé à la prendre. Il m'a juste donné les avantages et les risques et la décision me revenait.

They close at 8pm. I was late by 5 minutes due to my luggage being lost and had to book a room for the night

Muy rapido el servicio, me hicieron ungrade en el carro q pedí

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

They tried hard to upsell the insurance. The car was missing A pillar covering which resulted in loud wind-breaking noise.

Thierry proved to be a really good company, our hire care was really new and perfect for our needs. Bit slow service at pick up but to be fair it was Sunday evening and only one member of staff. But collection was really simple and quick. Would use again without hesitation

Car and price are competitive.

Was told there wasn’t a Toyota Yaris in stock for me so instead I got a brand spanking top spec Dodge Ram for the same price so I can’t complain! Very happy with it

Yep SUV have met my expection

Car was great, staff friendly and efficient - would use them again.

Le plein n'était pas fait à la récupération du véhicule, c'est inadmissible

I thought I could get Nisssan car but the customer service representative gave me another car without explanation. Moreover, my deposit hasn’t been refunded for more than 10 days. I need to call Thrifty again for clarification.

I cannot think of any way this experience could be improved upon. Thank you!

Car was very economical on fuel

Staff were great, car was great although not the sedan we expected, extremely easy drop off and pick up.

When I got there, the man at the counter told me they had upgraded me to a Mercedes. I was worried that my luggage wasn't going to fit but I managed to get it in...just! But there was no navigation system in the car which surprised me for a Mercedes and they forgot to tell me that the car was from the US and was in MPH. So I had to work out what speed I had to go. With no navigation I had to use my phone and at times it dropped out where I was, so that wasn't the best. Then the electronic key battery died and I had to find out, 1. how to take the battery out and then 2. where to get a battery. The staff when I returned the car were good and credited me for the purchase of the batteris. But that should have been checked before I left with the car as it happened right after I picked it up.

O carro era novinho, estava super limpo, foi uma experiência excelente.

Excellent car and friendly service at Calgary

Really appreciate the staff staying late to accommodate our flight delay! Outstanding customer service!

The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz. The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park. The drop off process was very quick and seamless. The car was very comfortable and perfect for our trip. Staff were friendly and polite.

The vehicle had a number of dents and scratches identified at time of pick up (photographed and registered on form). The counter staff were very organised, good humoured and helpful throughout the process which I appreciated.