Canada Car Rentals

The supervisor, Sunny was so kind and helpful and tried his best to make everything in the best way

Waited extremely long for the shuttle from airport to the Rental place. I called a second time after waiting for 25 mins and they said “yes 5 minutes more”... ITS A 3 min drive from the airport!! That meant that after 25 mins, they still had not left to pick me up. I could have walked there much quicker.. After 45 mins of waiting, we arrived at the rental place. The counter staff was extremely slow and it looked like they had a lot of manual inputting for each customer. The two customers in front of us were being told that they didn’t have sufficient insurance etc etc. they tried to up sell to someone by 30% of the cost of their rental. Honestly it all sounded very scammy. I know they usually up sell insurance but I’ve never heard it so bad. Finally I was helped and they took my insurance to scan it... I’d never heard of that before. Was uncomfortable. Would never rent here again. Basically get better value for a bit more money renting anywhere else.

La personne responsable du ramassage n'était pas très agréable... Au retour il en été de même, pas un mot, que des gestes...

The quickest service ever at an airport. The best day of arrival at an airport and getting a car without any upsell from the customer representatives of Alamo

The Car was great . It was on the return. I was told to ensure it was brought to the same location and I had informed them that would require some form assistant to either the airport or closest transit. When I returned the car it wS an issue due to it was raining they would not assist in a lift anywhere . After a couple min then they said to take to an other location which wasn't the easiest place to get to as was confusing . They said a ten min drive turned into 30. They would not apply any discounts or hertz rewards as I use them often .

Good

They take a lot of time in handing over vehicle after all the process is completed

took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...

Great price, nice vehicle.

Excellent customer service,and car

Order Dodge but finally come from Toyota. Without auto door make open and close door not easy for the side and back doors. The cleanliness inside vehicle is not very good.

Car not clean. Had to return. Even second car had not been cleaned well

Very rude staff not understanding how it feels after you land from a 15 hours flight, insisting to charge a full day cause i had arrived an hour early than my pick up time !

It took them 35 minutes to pick me up from the airport and 45 minutes to process me and handed me a dirty car... Stuff from previous renter was still in the car. The windshield was extremely dirty.

Staff will ask you to buy insurance at the counter.

The green motion representative was good and polite. I had very good experience at the counter and the pickup and drop has been smooth always.

It took two hours from arriving at the reception desk to driving away in the car and there was very little interest in our needs and mostly concern about their attempts to maximise vehicle use so we had to wait for a vehicle that had just been returned to be checked and cleaned - and not much of an apology

Not enough staff with over booking that makes the pickup process very slow.

On the outgoing recording it started to wait at DOOR 9 Montreal airport. I did...I saw the van loading up people at door 7. If it wasn't because I raced out to the van, he would of gone off with out me. The gentleman at the counter was kind, but didn't greet me. He didn't even look me in the eye. He spoke a little too fast as in he had been repeating the same thing all day, but for me it was the first time I'd heard it. The whole process was quick and painless however. The car was outside and apart from giving me a faint direction on where the car was, I had to guess. I was told to press on the emergency button on the key to "hear" where the car was. The car was clearly cleaned in a rush. I understand Montreal had snow on the ground, but it looked like it had just been cleaned over with a dirty rag on the outside. The carpets were still a bit wet from somebody getting in and out of the car. The car was amazing. I am even interested in looking into it further. Great car, great mileage. The drop off was easy, except there was nobody outside directing where the cars and I had to take a guess what to do. Then I waited for over 10 minutes for somebody to come out and he didn't even noticed I was standing there in the 5C weather. Then I took the Navette back to the airport with a lovely gentleman.

Got a free upgrade which was nice. Easy to pick up and drop off

I encountered one problem 15 minutes after leaving the pick up place, the low tire pressure sign came up, the next day I have to stop at a gas station and spend $1.50 to inflate the rear passenger tire.

On pick up staff member recommended upgrading to a 4x4 which I'm glad I did. He then took us to the vehicle to make it easier for us

Staff just handed the keys to me after signing the documents. No one escorted to the vehicle to inspect vehicle with me. Vehicles interior was not fully clean some garbage was left in between the seats and the car just should have been cleaned proper before next driver. Upon return of the car handed keys back to counter staff and was questioned about the end mileage of the car, wasn’t aware that was required from the driver.

Easy to find the counter at the YVR Airport. Pickup car easy and car conditions are good. Return car also easy and fast.

Muy recomendado , excelente servicio y buen precio

Mazda 3 instead of Chevrolet Cruze. Good car

SUV is awesome, nice car convenient specially in Canada during Winter. Spacious seats and compartment. Comfortable to drive, easy to use touchscreen Display. Overall all superb experiences.

Quick and efficient pick up and drop off

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

Amazing

Excellent service and very proffessionel by Danielle at the front desk.i'm very satisfait.

I waited 1 hour 45 mins just for pickup since there were many bookings and no staff. Had to wait outside in winter since there was no space to even get inside the showroom. Finally got my vehicle at 6.45pm. very painful.

The pick-up and drop-off processing was smooth, counter staff suggested us to upgrade to a minivan coz we have 2 large luggages, it's a Chrysler Pacifica, nice car.

First time used, excellent service, excellent value for money.

Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.

Waiting for nearly one hour to pick up the car. Seems didn’t have enough car there.

Easy and great service. We decided to extend our car rental for 2 extra days. One phone call after hours up manager of budget and was organised. As it should be. No stress, easy. One thing on renting a car in the winter in a place like Whitehorse I would have imagined the cars would be all fitted with winter tyres. We found it difficult to access our Airbnb and drive g on many of the smaller roads around Whitehorse with summer tyres.

The customer service is excellent. AVIS called me an hour earlier informing that they have unavailability at their location, despite a prior booking. But they asked other AVIS locations and drove me to the location which offered me another car.

I found Nisha on the counter extremely polite, helpful and always smiling. She was very very helpful and knowledgeable. WELL DONE NISHA

The car is in very good condition and vwry clean. Staff is friendly and helpful

i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.

Model was a bit older but still ran well. Counter service was fast and friendly. Drop off only took about 2 minutes!

The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...

Easy And fast to get the car at Vancouver Airport! Car condition is good !

Hertz were very slow and considering we were the only people there the whole process took longer than an hour to pick up the car. Very disappointing.

I got a pleasant surprise by getting a free upgrade to a Jeep Wrangler. Only thing was the customer staff member at the pick up time was in a bad mood that day.

The car was exactly as advertised . Counter staff was courteous prompt and professional . Will definitely use them again .

Hertz is a absolutely professional with excellent customer care services. It took me less than 10 minutes to do the paperwork and collect my car. Their cars are clean.

Dirty car inside and out

Hertz were very poor at pickup. Delivered a different car then was on the booking. Kept trying to sell me additional insurance, upgrade to car and winter tyres (not necessary for the highway driving we were doing in Calgary). The car did not have a full tank of petrol. We discovered a crack in the windshield within 2km of leaving the airport and Hertz tried to say it was our fault. We returned to the rental location and received the car we originally booked which was not offered when we first arrived. On the contrary, the dropoff process was very quick and smooth and the staff was friendly