9 Car Rental Brands in Berlin, North Rhine-Westphalia, Germany

Reviewed: March 2, 2020

it’s ok

Reviewed: September 29, 2019

Staff was very helpful...When we are turning Tegel airport there are traffic issue...Almost 2 km outside of Tegel Airport policeman closed all roads and we wait there more than 1 hour...So we cant put bensin,because of check in time ...For 15 liter bensin Alamo take from me 67 Euros...Gas station is 1 km from Tegel...Anyway,its my fault but 4 euro/liter is so expensive...They called me,i explain them this policemans traffic issue but they cant help me...Anyway,it was good car and good firm...

Reviewed: August 30, 2019

A big sales pitch at the counter. Already provided info during booking needed to be filled in again. Was walked to the car but no explanation of the cars particulars.

Reviewed: February 19, 2020

car has some demages, but it’s ok

Reviewed: February 5, 2020

it’s ok thanks

Reviewed: March 27, 2019

It's too much to get 800 Euro on a reservation with cost less than 100 Euro.

Reviewed: May 3, 2019

car rental company charges airport service fees and climate protection fees although according to easyrentcars.com all fees are included.

Reviewed: September 21, 2018

Like: Very happy relaxing experience.
Dislike: Happy customer grate service.

Reviewed: September 28, 2019

Nice car

Reviewed: June 16, 2019

Very rude. Ordered medium suv jeep- tried to give us down grade ateca and then gave us tiguain- without saying he was going to charge us an extra 100 euros. Too tired and late to argue when we found out- surely a tiguain is a medium suv?!

Reviewed: October 12, 2019

Though I had given the car back with full tank which was verified by Europcar representatives as well,I was charged Rs 7142.12 for fuel refuel and Europcar is unable to give exact reason for this.

Reviewed: September 16, 2019

I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans. As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered

Reviewed: November 19, 2019

現地の便利な場所に営業所があり､看板もわかりやすく迷うことがありませんでした｡予定変更があり､受取日時が変更になりましたが､迅速に対応いただきました｡

Reviewed: March 16, 2020

Everything is prefect.

Reviewed: January 15, 2019

Car Exceeded Expectations. Counter personnel was very professional.

Reviewed: August 29, 2019

Good experience.

Reviewed: September 16, 2019

Car with foreign plate no. and a lot of damages. Some of the damages were not recorded before I picked up the car.

Reviewed: June 27, 2019

The car had more scratches than reported, but after taking photos of them all and going back to the counter, the counter lady marked them at the spots I pointed on the paper without hesitation and always with a smile. Returning the car was a little bit interesting as a guy just walked up to me and took the car key, so I asked him to show me his ID and later on asked him to let me photograph that as well. I've yet to get the card hold back; hope the guy was not a smart thief :)

Reviewed: November 7, 2019

All needed information provided. No quick and easy drop-off.

Reviewed: August 16, 2019

was given a giant car, instead of the tiny one I rented. then we made a mistake on the way back, and were just over an hour late, for which we paid something like 50 euros, double the price of our rental.

Reviewed: September 2, 2019

The staff of Hertz at TGL airport were very helpful and considering. They even gave a higher level car when they noticed my renting duration which was very thoughtful. Pickup was very easy, Drop off was also perfect. The one thing which could be better was that Hertz drop off location in the parking was not very clear.

Reviewed: March 30, 2019

The counter staff could not be more helpful, fantastic service and very happy with all aspects of this hire compared with previous companies I've used. thanks!

Reviewed: February 5, 2019

The car ended up costing me more than expected because they gave me a vehicle that had just under a half a tank. I complained because I know how hard it is to bring back a car with less than a full tank. I ended up filling up the vehicle and giving it back with 30% more gas than I received it. This is BS and I will never do that again, if Enterprise wont give me a car with a full tank I will not rent a car from them again.

Reviewed: August 19, 2019

Great Customer Service such a professional agent!

Reviewed: September 1, 2019

Perfect

Reviewed: October 22, 2019

When picking up the car, the vehicle couldn't be located in the rental company's parking lot. After about 20 minutes of unsuccessful searching, the rental agreement documents were issued again, this time for a different car. Very time-consuming and no apology from the car hire staff.

Reviewed: March 17, 2019

Hidden charges, faulty car, prolonged pick-up time, ridiculous deposit of 2000 EUR, with full insurance - maybe next time I would buy instead

Reviewed: July 29, 2019

National Car service is good but car we get diff car which we booked and they charge 10Euro extra for that.

Reviewed: September 11, 2019

Counter staff were professional and helpful. Brand new car, nice and clean, with a very high spec included. Pick up and drop off quick and easy. Very good price for the rental. Would definitely recommend.

Reviewed: August 11, 2019

Первый раз арендую машину в авиас. Менеджер отнёсся с подозрением, проверил мой телефонный номер и позвонил на него. Возможно из-за этого и не дал запрашиваемую машину. Заказывал машину премиум класса, получил машину на уровень меньше, с меньшим пространством для пассажиров (vw tiguan) Менеджер утверждал , что других машин нет. Только после ссоры он мне выдал skoda superb, где хотя бы много пространства .

Reviewed: August 12, 2019

Picked up at Berlin airport, then changed the drop-off location to Leipzig. Deposit for fuel has not yet returned.

Reviewed: August 16, 2019

Terrible staff at the counter, when we decline additional insurance and upgrade to more expensive car the guy (Shiv) got really unpleasant and rude. Car you pick up is in the dark garage, really hard to find it, people working there don’t speak English (garage). We loaded car with our luggage and proceeded to entrance since it was in Germany at Tegel airport, car settings were set to German language, we got outside garage to get someone to help up with the settings, when we noticed that car was absolutely discussing, dirty seats, dusty dashboard, floors not vacuumed for long time. (see attached pictures). We reported this back to counter and the guy (Shiv) asked us to remove all our luggage then they will clean this car, telling to us that he does not have other car for us in really rude way, and he does not know how long this will take. After traveling 18 hours with kids we decided to leave this place and clean the car when we get to our destination. Really not pleasant experience. Will never rent form Global again at the Tegel airport.

Reviewed: August 31, 2019

Tried to sell loads extras, declined. On return filled car with fuel by airport so full. Only to be charged €113.90 with fuel charges, awaiting response from hertz