perfect!

Should have more service staff on days with high volume. Will be able to check most of puck up timing and stand by more staff. Overall staff experience was excellent though. Just a bit short handed.

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.

Budget we’re v poor!!! There was over 1 hour at the pick up desk. They tried to charge me upon vehicle return because there was no parcel shelf in the car - the car did not have a parcel shelf when I picked it up!

Nice car but bodywork in poor condition - scratches & dents everywhere. Most of this damage was not mentioned on the vehicle damage report when I collected the vehicle.

Car Exceeded Expectations. Counter personnel was very professional.