Tiresome when they say there is a small chip of 0.0001 mm but it's ok you will not be charged. It's annoying and condescending. I have this comment each time with Europcar and never with Hertz at the same location where I hire at least twice a month.
The booking was great but we were somewhat surprised that to add my wife as a second driver would have almost DOUBLED the rental!!!!!
The practice of charging an advance for fuel of 5 euros per litre is excessive but does ensure the vehicle is returned full of fuel. The representative who accepted the returning vehicle was very helpful and came out to check that the vehicle was undamaged and full of fuel.
excellent customer service, nobody is at their best on a sunday evening if you have to work, but everything was quick and pleasant and I was soon heading to the rental car.
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