8 Car Rental Brands in Hamburg, Schleswig-Holstein, Germany

Reviewed: October 9, 2019

Car provided was not SUV we booked, however at the rental desk they have different opinion.

Reviewed: July 13, 2018

Like: Not only was I treated well, but I overheard how one of the other staff members went out of her way in assisting a couple who struggled with the language.

Reviewed: September 11, 2019

the only complaint is the drop off together with all other companies, very crowded and slow with risk to exceed the contract deadline and lose the flight!

Reviewed: August 16, 2019

The car had a scratch on the bumper that was not documented in the rental contract, which led to 1150 Euro damage charges upon return. I did not receive a vehicle from the booked class (4 door sports sedan) but an SUV.

Reviewed: September 18, 2018

Like: Clean car. quick and easy pick up and drop off
Dislike: Not anything I can fault

Reviewed: May 23, 2019

I'd booked 'Premium' which refers to LDAR, instead they only had a downgrade ready for me (FDAR). They said they could not get any premium, but then they also did not notice me before pick-up, giving me the chance to rebook at another company. I called the station next day to lett them check for a possible switch of cars at another town where I stayed over weekend, but they never rang me back.

Reviewed: May 17, 2019

The car, and free upgrade, was fabulous. The only frustrating thing was the checking process when we dropped the car off. The 'checker' checked cars who had arrived after us first and this was particularly frustrating as we were in a hurry.

Reviewed: December 11, 2019

Very good. Not pushy with add-ons. Got just what I’d asked for. Vehicle massive!

Reviewed: June 12, 2019

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.

Reviewed: March 25, 2020

Everything was fantastic

Reviewed: October 2, 2019

If the full insurance coverage is cheaper, that would be great. Cox the insurance itself is almost the same price as he vehicle price itself.

Reviewed: June 19, 2019

It took a while to get the car due to a lot of demand. Service staff were friendly and did their best

Reviewed: February 18, 2019

Nothing to complain about.

Reviewed: June 21, 2019

Yes the car exceeded our expectations and also we didn't wait to get the car. The stuff is very helpful. Everthing is okey!!!

Reviewed: September 5, 2019

I went to pick up car at 6 pm they said I am late and u available cars and I must upgrade with an extra money or no car

Reviewed: August 15, 2019

Onewayfee was higher than on my booking. A climate fee was added why?!?

Reviewed: November 6, 2019

Was given a car in a group below what I had paid for and then offered an UPGRADE to the group I had paid for. I didn't accept the ”upgrade”

Reviewed: September 13, 2018

Like: He was very personable. Answered all my questions. Hopefully gave me a good deal.
Dislike: I needed more information on the ins and outs of the BMW.